The retail sector is one of the biggest employers in the UK and provides many young people with entry level jobs which often lead to fantastic careers. But a great retail experience relies on excellent customer service and this can only happen with the right training for staff. As the leading owner, manager and developer of prime regional shopping centres in the UK and Spain, here at intu we have a retail employability programme, Retail Gold.
Who can apply?
If you are over 19 years old, unemployed and in receipt of benefits, you can apply for a place on one of our free, short, practical training courses. The 3 week training course takes place from Monday to Friday, 9:30am – 4pm and is tailored to the types of jobs you will be applying for in the retail sector.
Training modules include:
- Introduction to World Class Service
- Giving customers a positive impression
- Working with colleagues as an effective part of a team
- Maintain and deal with payments
- Health, safety and security
- Equality and diversity
- Application and interview techniques
To apply for a place and find out more contact:
David Yates, Customer Services Officer at Gateshead College on 0191 490 2479 or email firstname.lastname@example.org
To help you decide whether or not this is for you, why not come along to the next awareness session at Gateshead College on 22 October 2019
Find out more about Retail Gold at Gateshead College on their website.