• Applications for this job are now closed.
  • Expired: 15 Jun, 2015

Michael Kors within Fenwick is looking for candidates to apply for a full time 40 hours per week Store Manager position.

Reports to: District Manager
Division: Wholesale Retail Development

Main Job Objective

Responsible for the management of the Michael Kors wholesale shop-in-shop within assigned department store (retail partner), SIS staff, merchandise and customer service.  Responsibilities include but are not limited to: Achieving  and exceeding sales plans, driving full price sales, conducting training, and maintaining visual merchandising standards in the Michael Kors shop-in-shop.  Ensure the support and partnership of retail partners’ associates for the benefit of the Michael Kors shop-in-shop business.

The Shop Manager will work with the District Manager to analyse the business through specific, measurable, achievable and realistic processes.

Essential Job Responsibilities

Sales Generation :
• Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques
• Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy
• Set individual sales goals for sales associates, ensuring goals reflect SIS business goals
• Motivate sales associates to meet and exceed sales and productivity goals, ensure they are fluent in all aspects of the business
• Demonstrate sales leadership by playing an active role on the selling floor
• Collaborate with the RC and wholesale marketing to identify marketing opportunities to support sales
• Develop events/incentives that will continue to grow the customer base
• Identify and communicate product and inventory needs in a timely manner

Training and Visual Merchandising:
• Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline
• Conduct seasonal product knowledge training
• Educate retail partner sales associates on MK service techniques
• Manage and conduct weekly/monthly/seasonal trainings with retail partners’ sales manager, selling specialist and associates

• Develop clear, consistent, and organized methods of communication with Regional Coordinator, corporate office, and  retail partners on a weekly basis via email, phone calls, and/or in-person meetings

Customer Service:
• Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques
• Drive sales through utilizing  a clientele book and developing a personal client database
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events and dept store events, etc
• Empower sales associates to make decisions in the customer’s best interest that also support the Company’s philosophy
• Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

• Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
• Work with retail partner to ensure all visual graphics are current
• Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
• Schedule sales associates to maintain adequate floor coverage while maintaining payroll budgets
• Meet inventory accuracy and shrink requirements
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, inventory mgmt
• Build and maintain good communication with members of corporate office, regional office and DS


• Proven retail experience with management experience
• Good command of the English language
• Excellent interpersonal, communication, leadership, organizational and supervisory skills
• Strong fashion sense
• Exhibit proficiency in computer programs used by the company including: Word, Excel, PowerPoint, Lotus Notes, etc.
• General knowledge of Retail Math and reporting
• Flexible to work the hours in line with stores needs

To apply: https://eucareers-michaelkors.icims.com/jobs/3171/shop-manager---men%27s-collection/job

Closing date: Monday 15 June 2015.

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