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Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Tax-free shopping

Ent Tax-free forms can be requested in some of our stores, but why not save all your receipts and fill out the tax-free form at the airport? A much quicker and easier way to claim your tax back. Alternatively you can print off tax-free forms online. er content.

Student Zone

Many of our stores and restaurants offer student discounts. Simply ask in store for information.

Remember to bring along a proof of Student ID to make the most of your discount!

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Health and safety

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Drones

You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it!We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperatio

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

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Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our customer service desks.

Download the visual guide

Download the detailed guide

If you have any questions about the guides, please contact our Autism Champion, Clare Cannon, via email.