Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Free Wi-Fi

At intu Eldon Square we offer free Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start browsing.

Please ask a member of our Customer Service team if you need any help logging on.


Need somewhere to store your bags or luggage while you hit the shops? We have 32 lockers available to hire, located inside Eldon Square bus station. Please see the size and price information below.

Our medium lockers are ideal for most items of shopping, and will take 2 large carrier bags with ease. Our large lockers are suitable for storing rucksacks, and larger items like a roller suitcase.


Medium:   £2 – 2 hours  £3 – 4 hours  £4 – 10 hours

Large:    £3 – 2 hours  £4 – 4 hours  £5 – 10 hours



Manual wheelchairs can be hired for free at our Customer Service desk, located near Fenwick. You must be over 18 (or accompanied by an adult) and you will need to show two forms of ID - a photo ID and proof of address. For more information please call our Customer Services team on 0191 261 1891 then press (Option 3).

Alternatively, you can access Newcastle City Council's Shopmobility on level 4 of the Eldon Garden shopping centre. Wheelchairs and other mobility options are available and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

For details of membership prices, please contact Shopmobility at shopmobility@newcastle.gov.uk

Customer services

​We’re always on hand to provide help and put a smile on your face when you visit intu Eldon Square.

If you need assistance from a member of our team, you can visit one of our 3 Customer Service desks in centre:

  • On Eldon Way (outside Fenwick)
  • On St. Andrew's Way (near Debenhams)
  • In Grey's Quarter (opposite Crepeaffaie)

If you need to speak yo us before you visit, simply give us a call on 0191 261 1891

Or drop us a line on Facebook or Twitter

Health and safety

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it! We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

Download now

Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our customer service desks.

Download the visual guide

Download the detailed guide

If you have any questions about the guides, please contact our Autism Champion, Clare Cannon, via email.

Corporate responsibility

We take our responsibility as part of this local community seriously by operating sustainably and working with our partners to create a positive impact. Find out more by reading our corporate responsibility highlights report which focuses on the work we have done in and around intu Eldon Square.

Download our 2018 CR highlights report