Guest info

We’re on hand to make your visit safe and enjoyable

Shopping at the centre

Free Wi-Fi

Stay connected wherever you are with free Wi-Fi!

Stay connected where you are! Here at intu Eldon Square we offer free Wi-Fi to all our visitors. Make sure you sign-up as soon as you get to the centre to start browsing.

Our visitor lockers are currently located within Eldon Square bus station.

Lockers are available in two convenient sizes:

• Medium: ideal for most items of shopping, will take a large carrier bag or two with ease.

• Large: when you need that extra space for multiple items, or for storage of a rucksack or roller suitcase, great to share.

Please Note: Lockers are only accessible from 6am to 11.30pm and cannot be accessed outside of these hours.

Locker charges:

Lockers can be rented for a period of 2, 4, or 10 hours (sorry, no overnight storage allowed). Once rented, lockers can be accessed as often as required at no additional cost.

Medium Locker: 2 hours £3.00, 4 hours £4.00, 10 hours £5.00

Large Locker: 2 hours £4.00, 4 hours £5.00, 10 hours £6.00

The lockers accept electronic payment only, this includes both chip and pin and contactless cards, plus contactless smartphone payment via Apple Pay and Google Pay.

Disabled parking:

Disabled spaces are available in the two adjacent car parks: 23 spaces within Eldon Garden multi-storey and 32 within Eldon Square multi-storey.

Further spaces can be found throughout Newcastle City Centre.


Manual and powered wheelchairs are available for hire from within the centre.

Manual wheelchairs can be hired free of charge at the Customer Service desk, located by Fenwick.

Alternatively, you can access Newcastle City Council Shopmobility on level 4 of Eldon Garden shopping centre, adjacent to intu Eldon Square. Wheelchairs and other mobility options are available, and staff are always on hand to offer specialist advice on your needs.

Accessible toilets:

We have multiple accessible toilets to make your experience at the centre easier. You can find these in the following places:

• St Andrew’s Way adjacent to the main toilets (near Debenhams) Plus an assisted changing room located off St Andrew’s Way, near New Look, opposite our customer service desk.

• At Grey’s Quarter main toilets, plus one on the lower and one on the upper Grey’s Quarter malls.

• St. George’s way toilets (near Waitrose)

• Eldon Square bus station

Customer services

​We’re always on hand to provide help and put a smile on your face when you visit intu Eldon Square.

If you need assistance from a member of our team, you can visit one of our 3 Customer Service desks in centre:

  • On Eldon Way (outside Fenwick)
  • On St. Andrew's Way (near Debenhams)
  • In Grey's Quarter (opposite Crepeaffaie)

If you need to speak yo us before you visit, simply give us a call on 0191 261 1891

Or drop us a line on Facebook or Twitter

Health and safety

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


You might be able to buy a UAV, or drone, at one of our centres, but please wait until you get home before you try and use it! We are committed to keeping people safe and out of harm’s way when they visit us, as well as protecting the security and privacy of our staff and members of the public, so we don’t allow the use of drones anywhere on intu property without express permission. That includes inside our centres, within our retail partners’ stores, in the car parks and on adjacent land, or anywhere else within the centre’s periphery.  A member of our Centre Management team would be happy to speak to you if you have any questions, and thank you in advance for your cooperation.

Code of conduct

All of us here at intu are committed to making your experience with us as welcoming as possible. Whether you’re here for shopping, treating or eating, it’s important to us that each and every one of you feels at home. With that in mind we have few simple house rules that we hope will keep everyone happy.

Download now

Autism awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our customer service desks.

Download the visual guide

Download the detailed guide

If you have any questions about the guides, please contact our Autism Champion, Clare Cannon, via email.

Corporate responsibility

We take our responsibility as part of this local community seriously by operating sustainably and working with our partners to create a positive impact. Find out more by reading our corporate responsibility highlights report which focuses on the work we have done in and around intu Eldon Square.

Download our 2018 CR highlights report