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Families

There’s fun for the whole family at intu Eldon Square

Top things to do for families

Family club

The intu family club is free to join and you will receive exclusive offers and discounts, a gift for your little one, a membership pack, a magazine and much more!

Join now

Family services

  • Soft play

    Jungle Jack's soft play is all the fun of the jungle for under 8s

    More info
  • Parent and baby rooms

    When a nappy needs changing, or a toddler needs taming, our parent and baby rooms are on hand

    More info
  • Highchairs

    Meal times are never easy when out with children, so our restaurants have plenty of high chairs available for free.

    More info
  • Fun buggies

    Let’s face it, shopping can be dull for little ones… but not at intu Eldon Square. Here, you can collect a fun buggy to keep them entertained!

    More info

Safety at intu Eldon Square

Lost children

We offer a hotline number to assist parents and guardians in finding children who have been separated whilst out shopping. Please call 08444 48 42 25  to speak directly to our Customer Service team who will help you.

Tips for parents

  • Teach your child to recite their name, address and telephone number.
  • Sew or write their surnames only in any clothing.
  • Encourage young children to stay close and hold your hand.
  • Make sure that children know that intu Eldon Square staff wear orange jackets and also intu name badges - look for the little bird!
  • If you have lost a child inside a store, enquire at the nearest till. If on the malls ask a member of intu Eldon Square staff or at a Customer Services Desk.
  • Children remain your responsibility. Please DO NOT leave them unsupervised, especially when using lifts and escalators.

If you are little and lost

  • STOP, stand still and LOOK around. DO NOT run around.
  • If you see the person you came with, go straight back to them and hold their hand.
  • If you cannot see the person you came with go straight to the till if you are in a shop.
  • If you are out in the malls look for a member of intu Eldon Square staff who has an orange jacket or name badge on.

Child safe zones

intu Eldon Square is a family friendly and safe place to visit, shop and have fun. However, just in case you and your child are separated whilst shopping our staff are here to help reassure and get help fast.

Our Customer Service Desks are recognised 'safe places'. If you lose a child or need to report an incident you can talk directly to our Security and Customer Services Teams.

Family-friendly places

Food & drink

Stores