Centre info

From travel options to opening times and customer services

Centre opening times

Getting here

intu Eldon Square
intu Eldon Square, Percy Street, Newcastle Upon Tyne, NE1 7JB


Customer services

  • Hidden disabilities

    Please note some of our services such as lanyard and sensory backpack hire, will be limited as we re-open the centre.

    More info
  • Free Wi-Fi

    Stay connected wherever you are with free Wi-Fi!

    More info
  • Shopmobility

    Shopmobility services are temporarily unavailable. Please speak to a member of our team if you require mobility assistance in centre.

    More info
  • Mobile Phone Charging

    Phone charging boxes will be unavailable for the foreseeable future to maintain health and safety standards.

    More info


  • Disabled parking spaces

    Disabled spaces are available in nearby car parks for disabled shoppers

    More info


  • Soft play

    Jungle Jack's soft play within Better Eldon Leisure, is all the fun of the jungle for under 8s

    More info
  • Parent and baby rooms

    When a nappy needs changing, or a toddler needs taming, our parent and baby rooms are on hand

    More info
  • Highchairs

    Meal times are never easy when out with children, so our restaurants have plenty of high chairs available for free.

    More info
  • Fun buggies

    Our fun buggies are not available for hire right now as we ensure our visitors move around the centre safely.

    More info


  • Amazon Locker

    Amazon lockers are currently unavailable. Please contact Amazon for more information.

    More info
  • Accompanied shopping

    Due to social distancing rules, unfortunately we cannot offer accompanied shopping at the moment.

    More info
  • Collect+

    Unfortunately collect+ services have been paused during lockdown and will continue remain unavailable for the time being.

    More info

Gift card

Offering a world of choice, intu Gift Cards are redeemable in a wide range of stores, restaurants and leisure facilities within intu.