Cookie statement and other technologies

This is the cookie policy for the intu group of companies, headed by intu properties plc (referred to in this policy as intu, us, our etc.). We use cookies and other technologies to help improve your experience on our website(s) and app(s) (the "Site(s)") as well as in our Centres.


Our Sites use cookies and other similar technologies to collect and store information. A cookie may be used in the processing of your personal data. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

A cookie is a small text file placed into the memory of your computer or device by our computers, a copy of which is sent by your computer or device whenever it communicates with the Sites. A number of cookies and similar technologies we use last only for the duration of your web or App session and expire when you close your browser/or exit the App. Others are used to remember you when you return to the Sites and will last for longer. You can set your browser to notify you when you receive a cookie, which enables you to decide if you want to accept it or not. Please note, however, that some of the services and features offered through our Sites may not function properly if your cookies are disabled.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), or where you have consented to their use...

We use several types of cookies on our Sites:

Disabling cookies

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser settings to prevent that. However, you may not be able to take full advantage of the Sites if you do so.

If you, or another user of your device, wish to prevent the use of cookies at any time, you may do so by:

  • Altering the settings on your device.

    If you want to disable cookies on the Sites, you can change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: -

    For Microsoft Internet Explorer:
    • Choose Settings> Advanced
    • Under "Privacy and security," click "Content settings".
    • Click "Cookies"
    For Safari:
    • Choose Preferences > Privacy
    • Click on "Remove all Website Data"
    For Mozilla firefox:
    • Choose the menu "tools" then "Options"
    • Click on the icon "privacy"
    • Find the menu "cookie" and select the relevant options
    For Opera 6.0 and further:
    • Choose the menu Files"> "Preferences"
    • Privacy

    Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Sites.

    The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. [If you only disable third party cookies, you will not be prevented from making purchases on the Sites. ] If you disable all cookies, you will be unable to complete a purchase on the Sites.

  • Google Analytics – opt out

    The Sites also make use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how users use the Sites. The information generated by the cookie about your use of the Sites will generally be transmitted to and stored by Google on servers in the United States. At the request of Intu, Google will use this information for the purpose of measuring your activity on the Sites, compiling statistical reports on overall website activity for Intu and providing other services relating to Site activity and internet usage. Google will not associate your IP address with any other data held by Google.

    You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: Google Analytics opt-out

  • Managing targeted advertising choices

    You can control the use of cookies used to make advertising more relevant to your interests by visiting both WebChoices tool and You can turn off all advertising cookies from those listed providers who work with websites to collect and use information through cookies to provide targeted advertising,

    You can also download the AppChoices App (available or IOS and Android devices) for control over how information about your interests is used in-app advertising on your mobile device.

    Where you block such cookies you may continue to see advertisements but these will not be targeted to you.

Internet Protocol (IP) Address

We may also use your IP address to help diagnose problems with our server, to administer the Sites and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet. Your IP address might also be used to gather broad demographic information. We may perform IP lookups to determine which domain you are coming from (i.e., to more accurately gauge our users' demographics.

Information from these types of cookies and technologies or about your usage of the Sites may be combined with information about you from any other source.

Other technologies

We may use sensor technology in our Centres to help us understand more about, and improve, our visitors’ experiences. The sensors capture signals automatically emitted from mobile devices but do not, in any way, attempt to store personal information from, or about, the device or its user. This information may be used by intu to help understand how shoppers use and move around the Centres, helping us improve the overall shopping experience. For more information about this technology, or the cookies we use on the Sites, please email or write to the Data Protection Officer, intu properties plc, 40 Broadway, London, SW1H 0BT.

Manage cookies

You can use this link to manage your cookie preferences