The Keyholder will be expected to work in partnership with the Store Manager, Assistant Manager, and other Keyholders. They will be required to assist the Store Manager/Assistant Manager to ensure the effective running of the store. The Keyholder is expected to lead the sales team when running a shift whilst actively driving sales and KPI’s.
·Ensure that you maintain a professional behavior at all times when on the premises (whether you are on shift or not) i.e. remaining calm at all times when dealing with customers and/or colleagues
·Promote the brand by wearing KIKO products as part of your uniform in line with image and brand guidelines
·Adhering to brand values and traits at all times
·Leading by example in store at all times with regards to sales, service and adhering to company polices and procedures
·Ensuring the supervision of all sales staff whilst on shift, supporting the Store Manager/Assistant Manager to make sure the workloads are appropriate and the quality of work is acceptable.
·Assist the Store Manager/Assistant Manager in motivating and engaging the team to perform in order to deliver the required KPI’s and targets for the store.
·Assist the Store Manager/Assistant Manager in coaching the team and delivering trainings on sales techniques and KIKO products.
·Ensure good communication and team work with sales staff and senior managers.
·To respect and follow the company policies and procedures at all times.
·To ensure the effective running of the store in the absence of the Store Manager/Assistant manager.
·Ensuring that the store is opened and closed in line with the specified trading hours.
·Ensure that the staff key holder policy is being adhered to at all times.
·Ensure the shop is always presented and merchandised in line with the company standards and expectations.
·Being responsible for the correct use of the LS back office and till system by yourself and all members of staff.
·Ensuring the sales team are managed to deliver good housekeeping at all times with regards to the shop floor, drawers/fixtures and stockroom.
•To assist the Store Manager/Assistant Manager in one off events such as stock takes and promotional activities.
·Ensure strong communication with the management team and staff by use of daily handover’s and feedback.
Customer Service & Sales Management
·In the absence of the Store Manager/Assistant Manager you will set up and plan the day ahead so the team are aware of all targets and KPI’s, ensuring they know how to achieve them.
·To continuously monitor the performance of the store on a daily basis and aim to improve the results by managing and motivating the team in the absence of the Store Manager/Assistant Manager.
·Ensure that you and your team apply the CARE formula at all times and deliver sales in line with the Percassi Sales Ceremony.
·Ensure that you and your team offer promotions, loyalty programs, focus products, P+ and skin care to all customers
·Ensure that you and your team provide all customers with the ‘KIKO Milano experience’.
·Assist the Store Manager/Assistant Manager in driving sales and KPI’s in order to achieve and exceed sales targets for the store.
·To handle customer/staff complaints in a calm and professional manner, following the company policies and procedures
·Responsible for completing and processing the various company forms in line with the company policies and procedures.
·To keep all personal documentation private and confidential at all times.
·To assist the Manager/Assistant Manager to carry out daily banking as per company guidelines to ensure the time deadlines are met.
·To check emails and respond within the day and to implement any required changes in store when sent communication from the Area Manager or Head Office team.
·Always keeping the back of house areas clean, tidy and to standard.
·Being fully accountable with regards to using the LS till – ensuring the company policies are adhered to at all times. (For example, not allowing any others to use your till once you are logged on.)
·Manage cash and payment systems in accordance with company procedures and take full responsibility for all discrepancies
·Always being aware of security issues concerning stock and cash that may occur through shoplifting and theft and reporting any incidents to the Store Manager and/or Area Manager.
·Being responsible for the keys of the shop.
Health & safety
·Comply with health and safety regulations as laid down in the store Health and safety policy.
·You are responsible for the health and safety relevant to yourself and the team at all times in the absence of the Store Manager/Assistant Manager.
Send your CV and a cover letter to Eleanor at email@example.com