• Applications for this job are now closed.
  • Expired: 24 Apr, 2017

Our stores are at the heart of our business – our store management teams are the key to our continued success. We are on the hunt for a Concession Manager, from a fast paced high street retailer, to join us in our Norwich House of Fraser store. This is a high profile opportunity and an exciting challenge for an ambitious manager.
Reporting into the Area Manager, you will be responsible for maximising sales and profitability within the store through excellent visual and customer service standards and the effective management of the store team.
We offer clear progression (especially for those that are flexible on location) and take pride in the number of roles that are filled internally every year. You’ll be given thorough training and guidance from your line manager to support your development, and we’ll do everything we can to help you realise your full potential.
Key areas of responsibility will be:
• effectively communicate sales targets and results to ensure the team understand their role in delivering them
• control, manage and minimise all controllable costs efficiently and within planned budgets
• create and deliver a culture of exceptional customer service by ensuring all team members are fully conversant with Paperchase’s customer service programme and current store promotions and ranges
• promote, monitor and manage service levels within the team, through observations and two way feedback
• use all store, business and staff training tools (including commercial reports) to support the delivery and consistency in visual standards
• building strong relationships with peers and Head Office department to effectively deal with matters concerning the store’s stock package, layout, promotions, staff development and employee relations
• recruit, select, develop and retain high calibre staff that reflect the Paperchase brand and promote excellent customer service
• encourage and recognise outstanding team performance, to increase team motivation and store morale
The successful applicant must be able to demonstrate:
• previous shop floor management experience in a high turnover store (essential)
• strong communication, coaching and development skills in order to establish a high performance team
• confident line management skills with high levels of enthusiasm, drive and motivation
• a proven track record of driving sales in a commercially driven environment
• the ability to multitask and work to tight deadlines
• high levels of organization and a structured approach to managing the floor, demonstrating a passion for shop floor management (including driving sales, ensuring the highest levels of customer service and VM are maintained and sales opportunities are optimised)
This is an exciting time to come on board, as the business is undergoing a period of substantial growth. Paperchase offer a competitive salary and benefits package which includes:
• 5.6 weeks holiday
• generous bonus scheme
• company pension scheme
• life assurance
• employee discount (50% off Paperchase products)
Job Reference: 000628

Contract hours and shift pattern: 39 hrs - Sun-Sat

Please hand in your CV & covering letter at House of Fraser, intu Chapelfield, or apply through our website www.paperchase.co.uk
Closing Date 24th April 2017

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