Yumi in House of Fraser is looking for a Concessions Manager

Reports to:  Retail Operations Manager

Job summary: Accountable for excellent day to day running of your concession and being a Brand Ambassador delivering all brand expectations to our customers.

Key Accountabilities:

KPI Management -
• Accountable for driving sales performance via the delivery of excellent operating procedures and a focused customer service culture
• Control payroll within specified budgets
• Control all stock management to deliver stock loss targets
• Maintain all other concession KPIs within target
Customer –
• Deliver the brand’s expected customer standard both personally and via your team
• Become the local expert by taking an active interest in local events and opportunities in your community

People –
• Ensure the management team perform to the expected levels
• Ensure Product Advisors perform to the expected levels
• Highlight and develop potential within the team
• Ensure Yumi’s Reward and Recognition strategy is delivered to promote team engagement
• Actively schedule hours to reflect the needs of the business and remain within the payroll budget
• Through your own behaviour become the Brand Ambassador to your team and customers at all times
• Responsibility for Health & Safety for your team and customers; flagging up issues to HoF where appropriate, otherwise Head Office
• Maintain a healthy working relationship with HoF contacts

Visual and Commercial –
• Ensure shop floor meets the Company’s visual merchandising standards at all times
• Ensure shop floor meets the Company’s commercial standards at all times
• Ensure feedback is given regarding potential product and marketing opportunities to inform the business
• Ensure the concession is maintained to expected levels using the correct reporting from Head Office
Operating Performance –
• Maintain the organisation of the back of house areas to HoF and the Company expectations
• Deliver the expected delivery and transfer management process
• Ensure communication is maintained to all of the team through the agreed methods

Administration –
• Ensure all cash handling procedures are carried out securely and to Company and HoF expectations
• Ensure all Company Policies & Procedures are carried out to expectations
• Ensure all administration is completed on time and to deadline and meets Company standards

• Perform any additional duties deemed necessary and reasonable as instructed by a Senior Manager
• To keep up to date with new practices and legislation that may impact your area of responsibility

The expected salary for the right candidate will be £16,000 to £18,000pa.

CV's and covering letters should be sent to :
laura@yumi.uk.com (Laura Meddings, Retail Ops Manager)

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