Free Wi-Fi

Stay connected where you are! Here at intu Chapelfield we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.


For your convenience these are located on the Lower Ground Mall opposite Boots and next to the Canaries Official store. Lifts on Upper Ground can be found on the Theatre Street entrance corridor by Schuh and also next to Superdrug. Lifts on our Dining Terrace are by Ed’s Easy Diner.


Our clean, spacious toilets (and disabled toilets) can be found on the Lower Ground Mall near HMV and the car park welcome halls, and also on the Dining Terrace near Pizza Hut.

Cash machines

You can find cash dispensers in the following locations:

  • Dining Terrace
  • St Stephen’s Arcade, outside N&P Building Society
  • Lower Ground Mall near hmv and Schuh Kids


Here at intu Chapelfield we understand the needs of our disabled customers, and we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Accessible toilet facilities

We have multiple accessible toilets to make your experience at the centre hassle-free. You can find these on:

  • Lower ground mall near HMV
  • On the Dining Terrace

We also have a Changing Places facility which is located on the dining terrace.

Accessible parking spaces

We have 49 designated parking spaces spread over both floors of our multi-storey car park. Most are sites within easy reach of the main entrances and there are spaces close to Shopmobility.


intu Chapelfield has a dedicated Shopmobility Centre. You can access Shopmobility on Level -1 of the car park, adjacent to the disabled parking area. Wheelchairs and other mobility options are available and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

A year's membership costs £10, with a charge of £6 per loan. Non-members can hire manual wheelchairs at £10 per day on a temporary basis, with a £25 returnable deposit. Shopmobility users are entitled to 4 hours free parking at intu Chapelfield. Please have your parking ticket validated at Shopmobility.

For more information on our Shopmobility service, or to book in advance, please call 01603 753350.

Opening hours:

Monday - Wednesday 09:00am - 6:00pm
Thursday 09:00am - 8:00pm
Friday 09:00am - 7:00pm
Saturday 09:00am - 7:00pm
Sunday 11:00am - 5:00pm

Equipment must be returned 30 mins prior to closing time.

*Please note that two forms of identification with the applicant’s current address is required when registering for membership and when hiring equipment for a one off visit. Please contact a member of the team on 01603 753350 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.


We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with Autism Anglia and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents / carers.

We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the centre, information about the amenities and what to do in an emergency.

We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our Information Desks.

Autism Friendly Visual Guide

Autism Friendly Detailed Guide

Autism Alert Card

Dogs in the centre

Like most public buildings, intu Chapelfield only allows assistance dogs in the shopping centre.  However, we do allow people to use the car park and take their dog up with them in the lift to Upper Ground Mall, exiting immediately onto Chantry Road (opposite the Assembly House and theatre).