Free Wi-Fi

Stay connected where you are! Here at intu Broadmarsh we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

Free Phone Charging

Running low on phone battery? We have free phone charging stations throughout the centre. You'll find them in Lister Gate Square on the lower mall and upstairs by the glass lift. 


Our lifts are conveniently located on Level 1, 2 and 3 of the Centre, near Auntie Annes on Level 1, Wimpy on Level 2 and Level 3 access to the car park.

A further lift is available on Level 2 for access to our Drury Walk entrance on Level 3. This lift is located next to the escalators on Level 2, past Playworld.


Our clean, spacious toilets (and disabled toilets) can be found on Level 2. Additional toilet facilities can be found on Level 2 on the way to centre management.

Cash machines

You can find cash dispensers in the following locations:

  • Level 1 behind the Customer Relations Desk next to Blue Inc
  • Level 1 inside Wilko store

Code of Conduct

Whether you're here for shopping, treating or eating, it's important to us that each and every one of you feels at home. With that in mind we have a few simple house rules that we hope will keep everyone happy. View them here.

Lost Property

If you find a piece of lost property please take it to the customer service desk on the lower mall. If you are looking for a piece of lost property please ask at the customer service desk. After 1 month all lost property items are donated to charity.


Here at intu Broadmarsh we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have disabled toilets located on Level 2.


The intu Broadmarsh Shopmobility Centre is now closed due to the current closure of the Broadmarsh bus station. You can find a Shopmobility Centre next to the Victoria Bus Station by intu Victoria Centre. The service is free when you sign up as a member and has a simple, free sign up process. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

For more information on our Shopmobility service, or to book in advance, please call 0115 876 1313. 

Shopmobility is open Monday to Friday from 9:00am - 4:45pm (all equipment to be returned by 4:00pm) and Saturday from 9:00am - 1:45pm (all equipment to be returned by 1:00pm). It is closed on Sundays and Bank Holidays.

Equipment must be returned by 4pm.

*Please note that two forms of identification are required when registering for membership and when hiring equipment for a one off visit. Customers will also be asked to complete a disclaimer form when hiring equipment. Please note that at least one form of identification must have the applicant's photo and current address. Please contact a member of the team on 01708 869744 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. Double slots can be booked if you need more time, subject to availability. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.

Autism Awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with East Midlands Autism and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers. We have developed a visual guide for the centre, which aims to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion and an orange wristband which can be worn during your visit should you need us to be aware of your condition.  All these items can also be collected from our customer service desks.

Download the intu Broadmarsh Autism Friendly Visual Guide

Download the intu Broadmarsh Alert Cards