River Island are recruiting a Sales and Service Manager.
This role is responsible for maximising sales through the delivery of good customer service and ensuring that staff are deployed across the floor accordingly. Measuring the service delivered to customers is a key part of this role and providing on the job coaching to improve the team.
You will be responsible for leading, motivating and developing your team in order to:
•Connect with our customers
You will also need to:
•Conduct daily floor walks including the cash desks and fitting room areas
•Ensure staff are proactively approaching our customers in order to offer them the best level of service in line with our Get Connected service expectations
•Ensure your team can identify new lines, best sellers and volume lines
•Ensure alternatives, add ons, Gift Cards and our Website are being actively offered to our customers
•Ensure daily sales targets are communicated and action taken to improve results
•Manage a team of dedicated Sales & Service Sales Advisors and keep them motivated to act as brand ambassadors
To apply for this job please click here