Ramsdens - Branch Assistant - Part-time and full-time
  • Applications for this job are now closed.
  • Expired: 08 Jun, 2018
 

JOB DESCRIPTION

Job Title

Branch Assistant

Reports To

Branch Manager

Location

intu Braehead Shopping Centre

Salary Level

£7.83 - £8.00 per hour

Purpose of Role

Delivery of all Company services to Ramsdens customers following Branch Manager instruction and Company Procedures

Summary of Main Tasks

  • Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
  • Action any additional tasks as directed by Branch Manager or Area Manager, ie banking, branch housekeeping, window displays
  • Report any suspicious behaviour to Branch Manager, either internal or external, communicate any stock or cash discrepancy immediately
  • Ensure personal presentation standards are met and uniform is kept clean and in good condition
  • Actively participate in branch promotions, eg Iggy days
  • Report all customer complaints to Branch Manager
  • Keep up to date with Branch emails during shift
  • Participate in branch training activities to ensure existing and new products are fully understood
  • Identify personal training needs to Branch Manager

Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time

 

PERSON SPECIFICATION

CRITERIA

Desirable

Essential

Team Work

·       Be able to demonstrate how you have made a contribution to a successful team

·       Have previous experience of working in a small team

·       Show willingness to help and support team goals

Time Management

·       Be able to demonstrate how you have managed your own priorities in a work situation

·       Be able to demonstrate how you manage your day to day priorities either at work or home

Sales Ability

·         Previous experience of selling within a retail or FS environment

·       Able to work to targets and follow agreed negotiation techniques

Customer Focus

·       Have previous face-to-face customer experience

·       Can clearly articulate your opinion of excellent customer service

·       Show an understanding of the practical meaning of ‘the customer always comes first’

Communication

·       Have good listening skills

·       Be able to solve basic customer and colleague communication issues

·       Can take instruction and communicate confidently with colleagues and customers

PC Skills

·       Have knowledge of menu driven computer systems

·       Have basic knowledge of both the operation of a PC and keyboard skills

Flexibility

 

·       Be fully prepared to work additional hours at short notice in other branches

Apply now

 

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