JD Sports
  • Applications for this job are now closed.
  • Expired: 30 Sep, 2018

Role Overview

Providing support to the Store Manager, you will be the vital link between the Management and the Sales staff. You will take responsibility for a number of processes within the store, taking ownership of specific areas of the shopfloor, closely monitoring and driving sales. Most importantly, you will suggest ideas for improvement and continue to the improve the store. 

Customer Service

  • Ensure that excellent levels of customer service are provided.
  • Deal with Customer complaints and enquiries, providing the best possible outcome. 
  • Monitor the personal appearance of sales staff, making sure that this is in line with company guidelines.
  • Understand the importance of the Customer Service measuring programme and how to analyse reports. 


  • Ensure that targets are achieved, where possible exceeded.
  • Monitor the service of the sales staff on a daily basis.
  • Manage the in store devices, making sure that they are offering the customer the whole product range.
  • Use reports to assist you in product placement and key selling lines.
  • Have an understanding of Footfall, ATV and Conversion and how to apply this to a store environment. 

Visual Merchandising

  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
  • Ensure that the store is maintained to the highest possible standard. 
  • Keep stock, clean and presentable at all times. 

Training & Development

  • Encourage personal progression throughout your store. 
  • Assist in maintaining the teams progression by ensuring personnel complete the relevant training E-Assessments.
  • Provide assistance with the induction and training of new starters. 

Skills/Experience/Knowledge Required

  • Retail Management experience would be advantageous.
  • Excellent time management skills.
  • Strong verbal and written communication skills. 
  • IT skills - Microsoft Outlook, Word and Excel. 


  • UK/International Career Progression.
  • Competitive Salary
  • Company discount
  • Company pension

How to Apply

Email your CV and covering letter to Braehead.jobs@jdplc.com or hand into store via a member of management.

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