Free Wi-Fi

Stay connected wherever you are! Here at intu Watford we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

Free Mobile Phone Charging

New for 2015, we have three mobile phone charging units throughout the centre offering you 30 minutes of charging absolutely free! You'll be back scrolling, surfing & posting in no time. Locations: Lower Mall next to the toilets by Zara and Ponti's. Upper Mall down the side of Schuh and Superdrug. Upper Mall outside Next and Ed's Diner.


For your convenience these can be found on the following locations:

Lower mall

  • Opposite Beaverbrooks
  • Between Next and Lipsey
  • Outside John Lewis
  • Next to BB’s coffee & Muffin’s

Upper Mall

  • Between John Lewis and WHSmith
  • Between Yours Clothing and Schuh
  • Outside Next


Our clean, spacious toilets (and disabled toilets) can be found on the Lower Mall near Zara and on the Upper Mall near Panacea Health & Beauty.

Cash machines

You can find cash dispensers in the following locations:

Lower Mall:

  • Next to The Perfume Shop
  • Next to Flying Tiger

Upper Mall:

  • Above Next (in our gallery space by Palace car park level 1)


Amazon Lockers

Amazon lockers are self-service kiosks where you can receive or return your parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

To start using the service, you will need to log into your account at where the locker address will be added to your address book. Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

The lockers are open during our normal trading hours only; 9am to 6pm Monday-Wednesday and Friday, 9am to 9pm Thursdays, Saturday 9am to 7pm, and Sundays 11am to 5pm. The lockers are located on the Lower Mall, with the entrance to the corridor between BB's Muffins and WHSmith. For more information on Amazon Locker visit their homepage at


Here at intu Watford we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these on the Upper Mall next to the Panacea Store and lower mall near Zara.

Sensory aids

You can find information about our induction loop on the information centre desk.

Disabled parking spaces

We have designated parking spaces spread across all floors of our 7 car parks. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.


Manual wheelchairs can be hired for free at the customer service desk within the centre. A £20 deposit or driving licence/car keys is required.

intu Watford also has a dedicated Shopmobility Centre. You can access Shopmobility on the ground floor of Church car park, adjacent to the disabled parking area. Wheelchairs and other mobility options are available free of charge and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters. Mobility solutions and bus cards are also available for sale.

For more information on our Shopmobility service, or to book in advance, please call 01923 211020 or email

Opening hours:

Monday - Saturday10:00am - 5:00pm
Sunday11:00am - 5:00pm

Equipment must be returned 30 mins prior to closing time.

*Please note that a form of identification with the applicant’s current address is required when registering for membership and when hiring equipment for a one off visit. Please contact a member of the team on 01923 211020 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.

Shopping in the centre

Please note that the following are not permitted in the centre or in our car parks:

  • Skateboards
  • Scooters
  • Trainers with wheels in
  • Bikes
  • Smoking
  • Dogs (only assistance dogs are permitted)