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Visitor Information

We want to make sure your visit to intu Watford is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services

SEARCH FOR A STORE OR A CENTRE FACILITY

Information pods are situated around the centre.

BUY INTU GIFT CARDS, LOST PROPERTY, CHILDREN'S WRISTBANDS, GENERAL INFORMATION

A staffed information desk is situated on the Upper Mall near John Lewis.

Children

PARENT AND BABY ROOMS

Baby changing facilities, nappy dispensers and breastfeeding areas are on both levels.

 

LOST CHILDREN

Call the helpline number 08444 48 42 27 to speak to security.

This number can also be found on the orange smiley balloon 'Child Safe Zone' stickers.

The meeting place for lost people is the customer service desk on the upper level. If customers are worried or concerned they can approach one of our many centre staff, who will advise and assist.

FREE WRISTBANDS


Write your mobile number on a wristband for your child to wear while shopping. Free of charge from the information desks on the Upper Mall near John Lewis.

KIDS CLUB THE SECRET AGENTS CLUB

http://www.secretagentsclub.co.uk

Sign up to The Secret Agents, the exclusive kids club at intu Watford. Secret Agents have regular fun activities in the school holidays from arts and crafts and treasure hunts to face painting and competitions. Sign up for free to enjoy exclusive access to the Secret Agents website including the following:

  • exciting games
  • exclusive member offers
  • competitions
  • fantastic prizes and give-aways
  • membership pass to our free activities and events
  • priority booking for the Grotto - members of The Secret Agents club will get the chance to book the Grotto and 3D Experience up to one week before everyone else!
Plus to every new member we're giving away a Secret Agents goody bag crammed full of essential Secret Agent treats. Visit The Secret Agents website and sign up today.

TINY TALES WITH PIPSQUEAK

Story Time is back! Join Pipsqueak and all the little Secret Agents every Wednesday for free Story Time. Held in the John Lewis Espresso Bar from 10am - 10.30am its the perfect opportunity to stop for a coffee while the toddlers are entertained.

Each week there will be a different theme and different books for the kids to enjoy. So come along and join us!

First aid

Our security staff are trained in first aid skills, and will assist on request.

Lifts

Lifts are located on both floors.

Stairs & Escalators

Escalators are located throughout the centre.

Toilets

Lower mall Near Zara. Upper level Near Panacea Health & Beauty.

Babychanging facilities on both levels.

Cash machines

Located on the Lower Mall next to The Perfume Shop and John Lewis and by Rush Hairdressers. On the Upper Mall by Panacea.

Shopmobility

Shopmobility offer the loan of manual and battery-operated wheelchairs and battery-operated scooters, all of which are free of charge and available to anybody with a disability (temporary or permanent). Shopmobility is located on the ground floor of Church car park and has adjacent parking and easy access to Watford town centre and intu Watford.

Contact Shopmobility
Opening Hours : Mon to Sat - 10.00 to 17.00 , Sun - 11.00 to 17.00

Public telephones

Located by Shoe Care on the Lower Mall near Charter Place doors.

Parking

Kings, Queens, Palace, Palace Charter, & Church

Up to 1 hour                                       £ 1.00

Up to 2 hours                                     £ 2.00

Up to 3 hours                                     £ 2.50

Up to 4 hours                                     £ 3.00

Up to 5 hours                                     £ 6.00

Up to 6 hours                                     £ 9.00

Up to 7 hours                                     £ 13.00

Over 7 hours                                      £ 19.00

Out of Hours                                      £ 6.00

Release Fee                                       £ 30.00

 

NOTE: Palace Charter

The hourly tariffs apply between 05.00.hrs – 00.00.hrs, to benefit Palace Theatre users.

 

NOTE: Church Car Park (open 24 hours every day)

From 13 June 2013, after 19.00.hrs until 07.00.hrs the Maximum Out-of-Hours tariff charge is to be capped at £6.00 to benefit Travelodge Hotel users.

 

Gade

Up to 1 hour                                       £ 1.00

Up to 2 hours                                     £ 2.00

Up to 3 hours                                     £ 2.50

Up to 4 hours                                     £ 3.00

Up to 5 hours                                     £ 6.00

Up to 6 hours                                     £ 9.00

Up to 7 hours                                     £ 13.00

Over 7 hours                                      £ 19.00

Above Level 3

Over 4 hours                                       £ 6.00

Out of Hours                                      £ 6.00

 

Sutton

Up to 1 hour                                       £ 1.00

Up to 2 hours                                     £ 2.00

Up to 3 hours                                     £ 2.50

Up to 4 hours                                     £ 3.00

Up to 5 hours                                     £ 6.00

Over 5 hours                                      £ 6.00

Out of Hours                                      £ 6.00

 


Other facilites

Free Wi-Fi

Do a bit of surfing while you shop at intu Watford with our free Wi-Fi service.

Wherever you are inside the centre you can get online and enjoy using our super fast internet from your laptop, phone or tablet!

Simply log in and choose _intu Watford Free Wi-Fi, and your away!

While online, do a bit of digital and sign up to our e-newsletter & be in with a chance of winning a prize, follow us on Twitter @intuwatford or become a Facebook friend for the latest news, events and offers from your favourite retailers.

If you need any help, just ask the lovely staff at our customer service desk or contact our service provider, Wi-Fi Spark Ltd on 0844848955/01626831800 or support@wifispark.com
CENTRE INFORMATION III

Opening Times

Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 18:00
Thursday 09:00 21:00
Friday 09:00 18:00
Saturday 09:00 19:00
Sunday 11:00 17:00
Easter Opening Times
Store and Restaurant Opening Times May Vary
Win £500 worth of designer goodies at intu Watford