Free Wi-Fi

Stay connected where you are! Here at intu Victoria Centre we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


For your convenience we have 4 lifts, located by each car park entrance.


Our sparkling new toilets can be found on the upper mall near to Druckers. Now with great family facilities including baby change and feeding areas, and disabled facilities including toilets and an adult changing room.

Cash machines

You can find cash dispensers in the following locations:

  • Upper Mall outside Victoria Market & Muffin Break
  • Upper Mall, by Next and Boots
  • Lower Mall between Ernest Jones & JD Sports

Code of Conduct

Whether you're here for shopping, treating or eating, it's important to us that each and every one of you feels at home. With that in mind we have a few simple house rules that we hope will keep everyone happy. View them here.

Bureau de Change

You can find Bureau de Change facilities at John Lewis on the 2nd floor.


Send and receive parcels with ease using Collect+. Available from the customer service desk on the lower mall at the following times:

Monday - Tuesday 09:30 - 17:30

Wednesday 09:30 - 18:30

Thursday - Friday 09:30 - 17:30

Saturday: 10:00 - 17:00

Sunday: 11:00 - 16:00

Lost Property

If you find a piece of lost property please take it to the customer service desk on the lower mall. If you are looking for a piece of lost property please ask at the customer service desk. After 3 months all lost property items are donated to charity.



Here at intu Victoria Centre we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these located on the Lower Mall near to the Red Zone car park at the front of the centre outside Boots and Next.

Disabled parking spaces

We have110 spaces reserved especially for disabled shoppers across both car parks. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.


Manual wheelchairs can be hired for free at the customer service desk on the Lower Mall. We will ask you to complete a short form and please remember to bring proof of address with you. Wheelchair hire is usually for up to 4 hours, but should you need it longer please speak to a member of the team and we will try to accommodate. You can pre-book a wheelchair by calling 0115 876 1313.

intu Victoria Centre also has a Shopmobility centre. You can access Shopmobility in on Level 1 of the White Zone car park. Wheelchairs and other mobility options are available free of charge and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

For more information on our Shopmobility service, or to book in advance, please call 0115 876 1313.

Shopmobility is open Monday to Friday 9:00am - 4:00pm. Saturday 9:00am- 1:00pm. It is closed on Sundays and Bank Holidays.

Providing the equipment is returned by 4pm on the day it was hired, you can use it for as long as you need. Please tell the Shopmobility staff if you wish to make a long or short visit. This allows them to book other people onto the equipment once you have returned it.

*Please note that to take advantage of this service you need to register with Shopmobility by coming to the office and bringing along a current utility bill or bank statement (dated within the last three months), you’ll also need photo identification (bus pass, passport or blue badge).
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays.