Visitor Information

We want to make sure your visit to intu Victoria Centre is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services


A staffed information desk is situated on the Lower Mall outside John Lewis and can be contacted on 0115 912 1281.



Baby changing facilities and breastfeeding areas are available in intu Victoria Centre Upper and Lower Mall toilets.


Call the helpline number to speak to security.

This number can be found on the orange smiley balloon 'Child Safe Zone' stickers.


Write your mobile number on a wristband for your child to wear while shopping. Free of charge from the Information Points on Levels 1 & 2.


Clockhouse Crèche has sessions of 1 - 2½ hours, which can be booked in advance, so that you can get all your shopping done whilst your children enjoy a fun and educational programme of activities. Available to children ages two-and-a-half to seven years old. The opening hours are: Monday Friday: 9.30am 12 noon / 1pm 3.30pm For more information or to book a place contact the Crèche on 0115 912 1300.

First aid

Our security staff are trained in first aid skills, and will assist on request.


Lifts are located throughout the centre.

Stairs & Escalators

Escalators are located throughout the centre.


Lower Mall: Located near to the Red Zone car park at the front of the centre outside Boots and Next


Please note that our Upper Mall toilets have closed as part of the £40m remodelling of the centre. They will reopen in autumn this year with bigger, better, brighter facilities.

Cash machines

All cash machines in the centre are free to use.

They are located:
1. Upper Mall outside Victoria Market & Muffin Break
2. Lower Mall between Ernest Jones & Poundworld


Parking spaces for Blue Badge holders are available in all intu Victoria Centre car parks.

Shopmobility provides a free wheelchair and scooter loan service, Monday to Saturday, for any customer who needs a little extra help getting around the Centre. To take advantage of this service you need to register with Shopmobility; you will need to bring a current utility bill or bank statement (dated within the last three months) along with photo identification (bus pass, passport or blue badge) to the Shopmobility office.

You will be required to complete a short application form before training on the equipment will be given. Intu Victoria Centre Shopmobility office can be found on Level 1 of the White Zone Car Park. For more information, contact Nottingham City Council Shopmobility service on 0115 915 3888.



up to 1 hour                  £1.50

up to 2 hours                £3.00

up to 3 hours                £4.50

up to 4 hours                £6.00

up to 5 hours                £9.00

up to 6 hours                £12.00

6 to 24 hours                £15.00


Shoppers special          £7.00

Enter after 10am leave before 6pm


Evening rate                £4.50

Enter after 4pm leave before 7am


Please note that our White Zone car park (Level 6 only) is currently closed for refurbishment. Access to the car park is available via York Street. Apologies for any inconvenience.

Public transport

Nearest train station: Nottingham. Distance from centre: 15 minutes walk. Nearest bus station: Victoria Bus Station. Distance from centre: 0 minutes walk. Plan your train journey at


Christmas Travel:


We have worked closely together with  BID and Nottingham City Transport to help towards solving an issue that has long-affected city centre retail and leisure businesses at this time of year.

NCT will be running its Go2 network on Boxing Day, with the first buses operating from 6.30am helping workers travel into the city, ready to man those ever-ringing tills!


We have wheelchairs available for free loan.  To loan a wheelchair please visit our Customer Information Desk on the Lower Mall, where we will ask you to complete a short form before taking the wheelchair from us.  Please bring proof of address with you.  We would normally ask that you use the wheelchair for up to four hours, should you need it for longer please speak to a member of the team and we will accommodate wherever we can.  You can also pre-book a wheelchair, please contact the customer service team on 0115 912 1281


Opening Times

Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 19:30
Thursday 09:00 18:00
Friday 09:00 18:00
Saturday 09:00 19:00
Sunday 11:00 17:00
Easter Opening Times
Store and Restaurant Opening Times May Vary
Easter Chocolate Hamper at intu Victoria Centre