We want to make sure your visit to intu Victoria Centre is an enjoyable one. Please see below for the range of facilities and services that we offer:
Information pods are situated around the centre.
BUY INTU GIFT CARDS, LOST PROPERTY, CHILDREN'S WRISTBANDS, BLUE BADGE PARKING VALIDATION, GENERAL INFORMATION
A staffed information desk is situated on the Lower Mall outside John Lewis and can be contacted on 0115 912 1281.
Baby changing facilities and breastfeeding areas are available in intu Victoria Centre Upper and Lower Mall toilets.
Call the helpline number to speak to security.
This number can be found on the orange smiley balloon 'Child Safe Zone' stickers.
Write your mobile number on a wristband for your child to wear while shopping. Free of charge from the Information Points on Levels 1 & 2.
Clockhouse Crèche has sessions of 1 - 2½ hours, which can be booked in advance, so that you can get all your shopping done whilst your children enjoy a fun and educational programme of activities. Available to children ages two-and-a-half to seven years old. The opening hours are: Monday Friday: 9.30am 12 noon / 1pm 3.30pm For more information or to book a place contact the Crèche on 0115 912 1300.
Stairs & Escalators
Lower Mall: Located near to the Red Zone car park at the front of the centre outside Boots and Next
Upper Mall: Located between Druckers and Massarella's above the Green Zone car park
All cash machines in the centre are free to use.
They are located:
1. Upper Mall outside Victoria Market & Muffin Break
2. Lower Mall between Ernest Jones & Poundworld
Shopmobility provides a free wheelchair and scooter loan service, Monday to Saturday, for any customer who needs a little extra help getting around the Centre. To take advantage of this service you need to register with Shopmobility; you will need to bring a current utility bill or bank statement (dated within the last three months) along with photo identification (bus pass, passport or blue badge) to the Shopmobility office.
You will be required to complete a short application form before training on the equipment will be given. Intu Victoria Centre Shopmobility office can be found on Level 1 of the White Zone Car Park. For more information, contact Nottingham City Council Shopmobility service on 0115 915 3888.
up to 1 hour £1.50
up to 2 hours £3.00
up to 3 hours £4.50
up to 4 hours £6.00
up to 5 hours £9.00
up to 6 hours £12.00
6 to 24 hours £15.00
Shoppers special £7.00
Enter after 10am leave before 6pm
Evening rate £4.50
Enter after 4pm leave before 7am