Free Wi-Fi

Stay connected where you are! Here at intu Trafford Centre we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

Mobile phone charging

You’ll find our mobile phone charging points just next to the toilets in the lower Orient, next to Millie’s Cookies. You get 30 minutes free charge to help you get back up and running.

First aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Lifts

For your convenience there are nine speaking lifts located around the Malls to facilitate easy access to all levels.

Toilets

Our clean, spacious toilets (and disabled toilets) can be found on:

  • Lower Regent Crescent next to Debenhams and Next
  • Lower level of The Orient inbetween Millies Cookies and Pizza Hut
  • Lower Great Hall under the staircase
  • Upper Peel Avenue inbetween Boots and Millies Cookies
  • Upper level of The Orient next to Shake Lab
  • Cinema level next door to Paradise Adventure Golf
  • Barton Square near M&S Home
  • Bus station

Cash machines

You can find cash dispensers in the following locations:

  • Lower level by Debenhams
  • Lower Great Hall
  • Lower level at Halifax
  • First floor by Next
  • First floor by GAP
  • First floor by H&M​

Segways

We’re wheeeeeeely sorry but the use of segways and similar devices is strictly prohibited. (Thank you for being on board with us on this issue!).

 

Accessibility

Here at intu Trafford Centre we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. There are five main toilet blocks within the centre; each block has dedicated accessible units which specifically cater for the needs of disabled people and are immediately accessible from each toilet area lobby.

Please note; entrance to each toilet unit is via RADAR lock. Keys are available from service staff within the toilet areas or from the Customer Services Desks within the malls. Customers must also supply their own sling when using the hoist.

The adult changing facility is currently available, however the sink unit has broken in the high position (not suitable for wheelchair users due to a malfunction in power. Our technical services team are dealing with this as quickly as possible).

 

Sensory aids

  • Reading lenses available.
  • Toilet blocks with tactile signage.
  • Customer Services desks are equipped with hearing loops
  • Textphones now available at the Customer Services Desk in the Main Dome.
  • RADAR keys available at all Customer Service Desks and UKS Mobility.

We are able to offer additional support for those with specific needs, if you require assistance whilst visiting the centre please contact customer services on 0161 749 1667.

Disabled parking spaces

We have plenty of designated parking spaces in all the Centre car parks. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

Shopmobility

intu Trafford Centre has a dedicated Shopmobility Centre with its own parking area. You can access Shopmobility on the lower level by John Lewis. Wheelchairs and other mobility options are available and the charge for this service is £35 for a year subscription, which gives unlimited equipment usage, or customers will be charged £3 per hour for electrical wheelchairs, and £2 per hour for manual wheelchairs.Staff are always on hand to offer specialist advice on your needs. The service provides wheelchairs, electric scooters, electric wheelchairs and RADAR keys during Centre retail opening hours.

All equipment has to be pre-booked, and this can be done by telephoning 0161 747 2684.

Opening hours:

Monday - Friday10:00am - 10:00pm
Saturday10:00am - 8.00pm
Sunday12:00pm - 6:00pm

Equipment must be returned 30 mins prior to closing time.

*Please note, two forms of identification are required for all equipment hire and you are required to produce a form of identification with the users name and address. Please contact a member of the team on 0161 747 2684 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.

We have a team of Customer Service Supervisors on hand at all times to assist customers on our Bus Station. Customers who require access to the Shopmobility unit, please see a member of the Bus Station team for assistance.

Autism Awareness

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with the North West charity and Together Trust and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/ carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion.

Download the intu Trafford Centre Autism Friendly Visual Guide

Download the intu Trafford Centre Autism Friendly Detailed Guide

Download the intu Trafford Centre Alert Card for individuals with ASC

​Download the intu Trafford Centre Alert Card for parents/carers