Parent and child facilities

We have recently opened our brand new Parent and child facilities including a private and comfy breast feeding area, toys for older children and more changing stations than before.

Kids soft play

Kids’ can have a ball in the new soft play area at intu Potteries on the Middle Mall by Lush and The Sweet Emporium, being unveiled on Friday 16 October.

The purpose built 30 metre square soft play area will let kids’ let off a bit of steam with room to jump, move equipment around and play games under the watchful eye of their parents before heading back to the shops and cafés.

 

Free Wi-Fi

 

Stay connected where you are! Here at intu Potteries we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

First Aid

In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.

Lifts

Lifts are conveniently located on all floors.

Toilets

Our clean, spacious toilets (and disabled toilets) can be found on Level 6 Roof Mall by Next menswear. There are also toilets within Debenhams by the childrenswear department.

Our parent and child changing facilities can also be found on Level 6 along from the ladies toilets.

Mobile phone charging points

You can find our two mobile phone charging points outside Melice in the Lower Mall and HMV on The Upper Mall. 30 minutes free charging.

Cash machines

You can find cash dispensers in the following locations:

  • Upper Mall by the Customer Services Desk
  • Middle Mall by Millie’s Cookies
  • Middle Mall by Topshop

Collect +

With thousands of parcel stores across the UK, CollectPlus is a convenient and easy to use parcel delivery and returns service and is now available from the Customer Services Desk.
 

Amazon Lockers

How does Amazon Locker work?
Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you. There is a charge of £1.99 to have an item delivered to the locker and the item will arrive the next day.

How do I start using Amazon Locker Flax?
Firstly you need to add Amazon Locker Flax to your Amazon.co.uk address book:
1. Click on this link www.amazon.co.uk/addflax
2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

Collections
Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.

Returns
To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

How do I find the Amazon Locker Flax?
This location is open 9am to 5:30pm Monday to Wednesday, 9am to 8pm on Thursday, 9am to 5.30pm on Friday, 9am to 6pm on Saturday, and 10am to 4pm on Sunday. The Amazon Locker is located on the escalator landing near Debenhams between Middle Mall and Lower Mall.

For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.

Accessibility

Here at intu Potteries we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have disabled toilets located on level 6 Roof Mall by Next menswear. They are accessible by two lifts.

Sensory aids

You can find information about our induction loop at the customer service desk.

Disabled parking spaces

Disabled spaces can be found on every level of the multi-storey car park. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

Shopmobility

You can access Shopmobility at Birch Terrace car park near the bus station. There is a wide range of mobility equipment to hire including electric scooters, electric wheelchairs and manual wheelchairs. Don’t worry, the Shopmobility staff will show you how to operate whatever you’re using and will assess your needs and recommend suitable equipment. You can practice until you feel comfortable enough to take it into the city centre.

Providing the equipment is returned by 4:45pm on the day it was hired, you can use it for as long as you need. Please tell the Shopmobility staff if you wish to make a long or short visit. This allows them to book other people onto the equipment once you have returned it.

For more information on our Shopmobility service, or to book in advance, please call 01782 233333 or shopmobility@stoke.gov.uk.

Opening hours:

Monday - Saturday10:00am - 4:45pm
SundayClosed

Equipment must be returned by 4:45pm.

*Please note that a form of identification with the applicant’s current address is required when registering for membership and when hiring equipment for a one off visit. Please contact a member of the team on 01782 233333 for details of which forms of identification are accepted and for prices.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays.