Visitor Information

We want to make sure your visit to intu Merry Hill is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services

Customer Service is extremely important to us and we want to make your visit as enjoyable as possible.

Our dedicated Concierge Team can be found centrally on the Lower Mall near Ernest Jones, during the following hours:
Monday - Friday 9am - 9pm
Saturday 9am - 7pm
Sunday 11am - 5pm
Bank Holidays 10am - 6pm

Our friendly and knowledgeable team are ready and waiting to help you with:
General centre enquiries
Centre events and promotions
Stores and services 
Lost property and lost children 
Purchasing intu gift cards 
Kids' services

Pick up the latest Centre Guide from the team for all the stores in the centre and on our outer retail parks.

We love getting your feedback, so while you are there pick up a customer comment card from the desk.

For more information about how we can help you, please contact the Concierge Team on 01384 481141.



We have two Parent Rooms with changing facilities, private areas for feeding and child-sized sinks and toilets. They also offer a mix of other family-friendly services including play areas and bottle warmers.

They are located:

1. Upper Mall in Eat Central / between Gap and Debenhams
2. Upper Mall near Sainsbury's and Burger King and next to Londis.

In addition to these dedicated facilities, the toilets within the centre on the Lower Mall near the Disney Store and on the Upper Mall near BHS offer a pull down changing facility.

intu Merry Hill is a child safe shopping centre and as part of our family facilities, we offer a hotline number to assist parents and guardians in finding children who have been separated from them whilst out shopping.


When you visit intu Merry Hill, you will be able to obtain free wristbands for your children from the Concierge desk located on the lower mall opposite Ernest Jones. A contact telephone number should be written on the wristband and in the event of your child being lost, you will be contacted quickly and reunited.

You can hire a Kiddy Car or a Little Shopper for a small hire charge of £7 (of which £5 is a returnable deposit) for as long as you like - to keep them entertained - just visit Concierge on the Lower Mall near Boots.

There's no time limit, but we do ask that you return your Kiddy Car or Little Shopper 60 minutes before the centre closes or as specified by the Concierge Team.

All you need is one form of identification from the list below:

Drivers Licence
Concessionary Travel Pass
Debit/Credit Card or bank statement
Medical Letter/Prescription
HMRC official paperwork

We will also need to make sure your child is over one year old, wearing shoes and is the right height for our Kiddy Cars. Pushchair hire is also available from Concierge for children under 3 years old.


The Shopmobility Service is now operated by AgeUK Dudley.

Staff and volunteers will be on hand to ensure you get the best out of your shopping trip. You will find the team friendly and professional, with lots of experience and time to chat.


Shopmobility makes shopping more accessible when you need a bit of help. Manual wheelchairs and mobility scooters are available for hire from AgeUK Dudley’s Shopmobility service during opening hours. The equipment is subject to availability and hired on a first come first served basis. Charges apply.


AgeUK Dudley Shopmobility is located on the Upper Mall near BHS and Primark. The closest Car Parks are Odeon Cinema & BHS Multi-storey. There is also a Drop Off/Pick-Up Point right outside the centre entrance.


Call 01384 267007 so that the team can ensure they have the right equipment available for you. Electric wheelchairs and scooters can be reserved up to 7 days in advance. This should ensure you get the service you need. No prior booking is necessary for manual wheelchairs.


Before you arrive please make sure you bring with you one form of current identification which confirms your name and address (e.g. most recent utility bill, drivers' license, bank statement dated within the last 3 months). You will then be issued with a membership card valid for 12 months; a fee applies to register.


Monday to Friday: 9am - 7pm
Saturday: 9am - 5pm
Sunday: 11am - 4pm
Bank Holidays: Closed


With spaces for over 10,000 cars, parking at intu Merry Hill has never been simpler, and it's FREE too!

Parking has been spread out over easily accessible car parks that provide convenient access to the centre.

Merry Hill offers specially reserved parking spaces for parents with prams and disabled shoppers.

You can find parents with prams spaces in Sainsbury's car park and the undercover multi-deck car park near BHS. Parking spaces for disabled shoppers can be found near all main entrances.

There are several cycle parking areas located around the centre including outside BHS near Green 3 entrance (car park opposite Cinema), nearthe  layby opposite the cinema, near Quest, outside Wetherspoons and behind Two by Two. All cycle parking locations can be found in a copy of our centre mall guides.

Public transport

By Train
Cradley Heath station is just three miles away from Merry Hill and regular connecting bus services will drop you right on our doorstep. Trains run daily to Cradley Health from Birmingham, Worcester, West Bromwich and Stourbridge, to name a few.

By Bus

Merry Hill has its own bus station on site which is conveniently located near the Asda Mall entrance. We are very well serviced by buses - over 98 local and regional buses pass through the station every hour. Look out for the following National Express West Midlands bus Services to and from Merry Hill:
81: Merry Hill - Dudley - Wolverhampton via Lodge Farm, Netherton and Wren's Nest
141: Merry Hill - Birmingham via Cradley Heath, Old Hill, Halesowen, Quinton and Bearwood
222: Dudley - Merry Hill - Halesowen via Russell's Hall, Russell's Hall Hospital, Commonside, Brierley Hill, Quarry Bank, Cradley Heath and Old Hill (also shorts between Dudley and Merry Hill only)
238: Merry Hill - West Bromwich via Cradley Heath, Old Hill, Brickhouse Farm, Blackheath and Oldbury
243: Merry Hill - Dudley via Quarry Bank, Cradley Heath, Timbertree, Old Hill and Netherton
255: Merry Hill - Wolverhampton via Brierley Hill, Kingswinford, Wall Heath, Swindon, Wombourne and Penn
276: Dudley - Merry Hill - Stourbridge - Wollaston via Darby End, Lye, Pedmore Fields, Stourbridge Junction, Norton and High Park
297/297A: Merry Hill - Gornal Wood via Brierley Hill, Russell's Hall Hospital, Pensnett and Pensnett Trading Estate (including Pensnett Garage)
404H: Merry Hill - West Bromwich - Walsall via Quarry Bank, Cradley Heath, Old Hill, Blackheath, Oldbury and Stone Cross (Saturdays and Sundays only)
X96: Wrens Nest - Dudley - Merry Hill - Stourbridge - Wollaston Farm via Woodside, Amblecote Road, Corbett Hospital and Wollaston

Opening Times

Monday 09:00 21:00
Tuesday 09:00 21:00
Wednesday 09:00 21:00
Thursday 09:00 21:00
Friday 09:00 21:00
Saturday 09:00 19:00
Sunday 11:00 17:00
Store and Restaurant Opening Times May Vary
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