Family facilities

Pushchairs

Pushchairs are provided free of charge from our Guest Service Lounge.
Please note: a form of photographic ID with your address information will need to be left as a deposit.
We advise all customers to call Customer Information on 01708 869933 to check pushchair availability before your visit.

Highchairs

Meal times are never easy when out with children, and so we have plenty of high chairs available for free in the Food Court on Level 3.

Parent and baby rooms

When a nappy needs changing, mummy needs a rest, or a toddler needs taming, our parent and baby rooms are on hand to give you a calming and peaceful environment.

Here at intu Lakeside we have catered for your needs with baby changing facilities, nappy dispensers and private areas for feeding.  You can find all you need to take care of your little one in our award-winning parent and baby changing facility on Level 3.

Bottle and baby food warming facilities are available in the baby changing facilities and at the baby food warming station on the Food Court.

Fun Buggies

Let's face it, shopping can be dull for little ones...but not at intu Lakeside. Here, you can collect a Fun Buggy to keep them entertained!

You'll find Fun Buggies for hire outside Marks and Spencer on level 2. These are miniature cars which are great for keeping the kids smiling while you shop. You must head to the Guest lounge, on Level 2, who will then give you a key to collect your chosen Fun Buggy from one of the hire points. A form of photographic ID is required, as well as a £20 cash deposit. 

Accepted forms of ID include:

Debit or credit card
Driving Licence
Blue Badge
Passport
Utility bill

Fun Buggies are £4 per hour of hire. Please note there is a maximum height restriction of 1.05m.

T&C's:

 The equipment remains the property of intu at all times.
 There is no restriction on the length of hire; each hour (or part thereof) will be charged at a set hourly rate, payable on return of the equipment.
 The £20 deposit will be given back to the customer once the equipment has been returned and checked.

Identification Conditions
 1 form of ID is required each time you hire the equipment. This can be a valid passport, UK photographic driving licence, a utility/phone/council tax bill (dated within the last 3 months), valid disability blue badge, current debit or credit card or a Fun Buggy licence (if applicable). 
 Details of the Identification will be noted and will be checked to confirm the identity of the supervising adult.  The identification will be returned to the customer and will not be held at the Guest Services Lounge.

Child Conditions
 The child MUST be a minimum of 12 months old, be able to sit upright unaided and be under the stipulated maximum height for the equipment.
 The child using the equipment must be of a suitable size to fit within the equipment and be securely restrained whilst in it and wear shoes at all times.
 Only the child/children named on this form is/are permitted to travel in the equipment.
 The child / children may only be supervised by a responsible adult (aged 18+), not by another child, whilst using the equipment.

Adult Conditions
 The equipment:
a. MUST be returned to the Guest Services Lounge 30 minutes before the desk closes on the day of hire, or as specifically instructed by a member of intu staff.
b. MUST only be used in the confines of the intu shopping centre from where it has been hired and is not to be taken outside the shopping centre.
c. MUST not be taken on escalators or stairs; lifts must be used to access the different levels of the shopping centre.
d. MUST be operated properly, by a responsible adult, taking all due care and attention including maintaining a speed that is comparable to walking pace, avoiding contact with other objects or people and not overfilling the basket.
e. MUST be kept in the possession of the hirer at all times and must not be leant or sublet to any other person or part with possession of it in any other way.
 The door (if applicable) of the equipment must be kept closed at all times, whilst the child is inside it.
 The child / children must not be placed into the basket of the equipment.
 Only one child is allowed in the equipment at any one time (unless it is designed for two children).
 For the purposes of hygiene, please report any accidental soiling spillages to a Guest Services team member immediately.
 Customers who leave their own pushchairs or other items (If applicable), do so at their own risk.
 The child / children must not be left unattended in the equipment at any time.
  If there is an evacuation of the shopping centre, the child / children must be removed from the equipment and the equipment left in a safe place.

Data Protection Policy
All registrations become the property of intu Property Services plc. By registering, each registrant consents to the information they submit with their registration being entered into a database and intu Property Services plc may use this information for future promotional, marketing and publicity purposes without any further reference or payment or other compensation to the registrant. Information sent by intu Property Services plc may be addressed to the registrant. All personal details of the registrants will be stored by intu Property Services plc. A request to access, update or correct any information should be directed to the Head Office. Upon the registrant’s request, all information provided will be removed from our active database. To view our Privacy Policy, please visit www.intu.co.uk/Information/Privacy-Policy.

Crèche

Partyman World offer a crèche service at intu Lakeside. Book the convenient Drop and Shop Crèche service 24 hours in advance by calling directly on 01708 890033.

Available from just £7.50 per child per hour, the service is open from 11 – 5pm every day of the week and caters for kids aged 4-13.

Children's shops

We offer a wide selection of Children’s Shops at intu Lakeside, including: Choice, Primark, The Entertainer, H&M, Debenhams, Marks & Spencer, House of Fraser, Next, Zara, Lacoste, Build-A-Bear Workshop, Smiggle, Hamley's and The Disney Store.