beta

Visitor Information

We want to make sure your visit to intu Lakeside is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services

Information Points

Our friendly, helpful staff offer a first class service and handle lost and found property, including wandering children! And if you're looking for that elusive gift, this is where you can buy intu Lakeside Gift Cards.

With so much to see and do at intu Lakeside, it's good to be organised. That's why we've introduced interactive information pods at key points around the centre. You can use them to search for any store or facility in the centre. Alternatively, our Customer Information Desks are situated in the following places:

Level 1  outside Boots

Level 2  at the end of Brompton Walk, in front of the escalators.

Rest assured, one of our friendly Customer Service team will be able to assist you.

Children

Parent & baby rooms

Our award-winning parent and baby changing facility at intu Lakeside on Level 3 is one of the largest in the UK, with changing and feeding facilities all laid on especially for you and your kids. We've also made sure it's separate from the women's toilets – after all, Dad is just as likely to be left holding the baby.

Pushchairs & Tiny Taxis

Pushchairs are provided free of charge from our Customer Service Desk outside Boots on Level 1.

Please note: a form of photographic ID with your address information will need to be left as a deposit.

You'll find Tiny Taxis for hire at the centre (outside Primark, Level 1); these are miniature cars which are great for keeping the kids smiling while you shop. A form of ID will be required.
We advise all customers to call Customer Information on 01708 869933 to check pushchair availability before your visit.

Children's Parties

Celebrate a birthday at Build-A-Bear Workshop, Pizza Hut, Wimpy, Partyman World of Play and McDonalds. Please book in advance to avoid disappointment.

Pizza Hut

01708 865686

Wimpy

01708 866900

McDonalds

01708 861650

Build-A-Bear Workshop

01708 861706

Partyman World of Play

01708 890033

Childrens Shops
We offer a wide selection of Children’s Shops at intu Lakeside, including: Boys Base, Choice, Primark, The Entertainer, H&M, Debenhams, Marks & Spencer, House of Fraser, BHS, Next, Monsoon, Zara, Lacoste and Build-A-Bear Workshop.

Child Safe Zones
intu Lakeside is a family friendly and safe place to visit, shop and have fun. However, losing a child, even for a few moments can be very distressing and our Child Safe Zones Shopping scheme can help reassure and get help fast.
Helpline window stickers
Look out for the bright orange smiley balloon stickers - these carry our helpline number: 08444 48 42 28.
If you lose a child or need to report an incident look for the nearest sticker and ring this number and talk directly to our Security and Customer Services Team.

Mum & Dads
Teach your child that if they are ever separated from mum, dad or a guardian, not to panic, but to look for the nearest smiley balloon sticker. They can then either look for a security guard or parent with children and ask them to ring the number, or go into the shop and find an assistant to help them.
Also make sure teenagers know they can also use the number, should they need help.

Free Wristbands
A mobile number on a wristband is the simplest and quickest way to help a lost child.
On entering intu Lakeside a wristband can be collected from the Customer Information Desks on Levels 1 & 2.
These wristbands are bright, waterproof and tough, so as well as shopping they are ideal for other days out or journeys into busy towns and cities.

Public toilets & baby changing facilities
Our clean, spacious toilets (and disabled toilets) can be found on Levels 1 & 3 of the centre.
You'll find them on Level 1 beside House of Fraser and Debenhams at either end of the centre. You'll also find them on the Food Court on Level 3 next to Primark.

Please note that our baby changing facilities have now moved to Level 3 in the corridor to the right of Ed's Diner. Our new baby changing area includes changing and feeding facilities all laid on especially for you and your kids.

First aid

Our security staff are trained in first aid skills and will assist on request.

Lifts

Lifts are located on all floors, at the Central Atrium, next to House of Fraser and next to Debenhams.

Stairs & Escalators

Escalators are located throughout the centre.

Toilets

Our clean, spacious toilets (and disabled toilets) can be found on Levels 1 & 3 of the centre.

You'll find them on Level 1 beside House of Fraser and Debenhams at either end of the centre. You'll also find them on the Food Court on Level 3 next to Primark.

Please note that our baby changing facilities have now moved to Level 3 in the corridor to the right of Ed's Diner. Our new baby changing area includes changing and feeding facilities all laid on especially for you and your kids.

Disabled toilets

Level 1 next to House of Fraser and next to Debenhams

Level 3 in the Food Court next to Primark.

Cash machines

Cash dispensers are located in the following locations:

  • On the external wall of HSBC, Level 1
  • In Marks & Spencer, Levels 1 & 2
  • On the outside wall of the main entrance by Car Park 12, Level 1 
  • In Debenhams, Level 2
  • On the external wall of Santander, Level 2
  • On the external wall of Barclays, Level 2
  • On the external wall of Halifax, Level 2
  • Outside Kanoo Financial Services, Level 2
  • On Brompton Walk, near Dove Spa, Level 2
  • By the Customer Information Desk, Level 2

Personal shopper

Our Personal Stylist lounge is located on Level 3, next to Pizza Express. For more information on our Personal Stylist service click here.

Shopmobility

intu Lakeside has a dedicated Shopmobility Centre and over 300 disabled parking spaces. You'll find Shopmobility in Car Park 10 (also known as Car Park Blue) on Level 1 – just follow the signs.

 

Please note: You don't have to be registered as disabled to use the service*, and it doesn't matter if you're young or old.

You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

 

It's a good idea to book in advance by calling 01708 869744.

 

Shopmobility is open:

Monday Friday: 10.00am – 10.00pm

Saturday: 9.00am – 9.00pm

Sunday: 11.00am – 5.00pm

Bank Holiday Hours: 10am - 9pm

 

 

Hiring Times:

Monday - Friday**

10am - 1:45pm

2pm - 5:45pm

6pm - 9:45pm

Saturday

9am - 12:45pm

1pm - 4:45pm

5pm - 8:45pm

Sunday

11am - 12:45pm

1pm - 2:45pm

3pm - 4:45pm

 

All we ask is that you return your mobility 15 minutes before we close.

 

Please ensure you have a valid disabled badge on display when parking in one of our disabled spaces. But don't panic if you've left your badge at home or haven't got one, our Shop Mobility Team can give you a temporary badge to use for the day - simply ask a member of staff.  

 

*Please note that two forms of identification are required when registering for membership and when hiring equipment for a one off visit. Customers will also be asked to complete a disclaimer form when hiring equipment. Please note that at least one form of identification must have the applicant's photo and current address. Please contact a member of the team on 01708 869744 for details of which forms of identification are accepted.

 

**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. Double slots can be booked if you need more time, subject to availability. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.

Public telephones

Level 1 outside House of Fraser.

Parking

All of our car parks have been given the secure car parks awards. We have mobile car park assistants who are on hand to help, and help points located throughout our car parks. 

Visit the Park Mark website for more information.

Parent and Child
All our car parks provide easy, safe and direct access into the centre for shoppers with little ones. There are 38 Parent and Child spaces in Car Park Red, over Levels 1 & 2, plus 8 more spaces in Car Park 5.

Shopping trolley parks
If you're food shopping at Marks & Spencer, you'll find trolley parks throughout the car parks to return your trolley to once you have unloaded your shopping.

Remember: you will need a £1.00 coin.

Disabled parking
We also have 305 spaces reserved especially for disabled shoppers in Car Park 10 (also known as Car Park Blue), and other dedicated spaces in car parks 3, 9 & 11.  

Electric Car Charging

Two electric car charging points are available and are located on level 1 of Car Park 10 (also known as Car Park Blue). These are part of the Source London network. If you are not a member of Source London, an access key is available from intu Lakeside's Shopmobility Service which is located at the entrance to Car Park Blue. A photographic form of ID is required as a deposit to use the key.

For more details of Source London please click here.

Car Valet UK

Car Valet UK is a nationwide car valeting service with more than 15 years experience in the field. If you'd like to have your car cleaned while you shop at Lakeside, leave it with our Car Valeting service. Situated in the Blue (Debenhams level 2), White (opposite intu Lakeside Level 1) and Red (House of Fraser Level 2) car parks as well as car park 6 (bus station, ground level) there are several bays available. For more information visit www.carvaletuk.co.uk or call 01920 444 344.

There are signs throughout the car park directing customers to the valeting service.
Car Valet UK offers a full range of services starting from £7.00 and will be open seven days a week in accordance with centre opening times; currently Monday – Friday 10.00am – 6.00pm, Saturday 9.00am – 7.30pm and Sunday 11.00am – 5.00pm.

Please note:

This land is private property and parking is operated by Workflow Dynamics Limited on behalf of intu Retail Services.
Workflow Dynamics Limited, PO Box 978, Northampton, NN7 9AT Company reg no: 07298928
By entering the location and by staying at the site you contract and consent to the terms and conditions of the car park listed below.

Free Customer Parking

  • No overnight parking except on the authority of Centre Management
  • To not park in a manner that causes an obstruction to other users
  • To park wholly within an authorised and marked parking bay
  • Marked disabled bays are for disabled badge holders only
  • A valid disabled badge must be clearly displayed at all times
  • Designated Parent and Child bays may only be used by motorists accompanied by children under 16
  • No parking on yellow lines 
  • Display a valid permit where required
  • By failing to comply with any of these conditions you agree to pay a Parking Charge Notice of £50, reduced to £25 if paid within 14 days.  

Public transport

Getting to intu Lakeside 

Getting to intu Lakeside is easy. We have loads of transport links, a railway station right on our doorstep, and we're just off junction 30/31 of the M25 in Essex. Whether you're travelling by bus, coach, car, train, bike or on foot – getting to intu Lakeside is easier than ever.

Our address: intu Lakeside, West Thurrock Way, Grays, Essex RM20 2ZP

By Bus
There are many bus routes servicing the centre from Essex, Kent and London.

intu Lakeside's bus services are run by Ensignbus. The control centre is located by the bus station outside Debenhams.  For more information check out Ensign's official website.

To plan your journey by bus, please use one of the links below. We’ve already set intu Lakeside as your destination, so just enter your starting point to find the times.

For your nearest local services for bus travel, you can check out the First Group website. Alternatively try these websites: Transport Direct / Traveline.

Bus timetables are available from the Information Office at the bus station and also from Thurrock Council offices and libraries.

If travelling by coach then please follow the directions for travelling by car. However, at Christmas follow the AA signs to coach parking.

By Car
intu Lakeside is located in West Thurrock, Essex. We're clearly signposted from junctions 30 and 31 off the M25 motorway or from the A13. Plus, with over 13,000 dedicated FREE parking spaces, intu Lakeside is a quick and convenient place to visit. All our parking is FREE!

The A13, A1306 and West Thurrock Way also provide direct access to the centre.

To plan your journey by car, please click here.

Sat Nav reference: RM20 2ZP

Car Share
Join the new Thurrock car share scheme for free. Visit https://thurrock.liftshare.com/default.asp.

By Electric Car
Two electric car charging points are available and are located on Level 1 of Car Park 10 (also known as Car Park Blue). These are part of the Source London network. If you are not a member of Source London, an access key is available from intu Lakeside's Shopmobility Service which is located at the entrance to Car Park Blue. A photographic form of ID is required as a deposit when collecting the access key.

For more details of Source London please click here.

By Motorcycle
We're clearly signposted from junctions 30 and 31 off the M25 or from the A13. And with over 13,000 dedicated FREE parking spaces, intu Lakeside is a quick and convenient place to visit.

The A13, A1306 and West Thurrock Way also provide direct access to the centre.

You can park in any of the ground-level outdoor car parks, or alternatively in Car Park Green, Yellow and Mauve which have no barrier.  All our parking is FREE.

By Train
Chafford Hundred Train Station is a few minutes walk from intu Lakeside via a covered pedestrian bridge.

C2C trains run direct rail services from London Fenchurch Street, Limehouse, West Ham, Barking, Upminster, Ockendon, Southend Central, Westcliff, Chalkwell, Leigh-on-Sea, Benfleet, Pitsea, Stanford-le-Hope, East Tilbury, Tilbury Town and Grays.

Chafford Hundred train station is linked to intu Lakeside by a pedestrian bridge (covered and wheelchair accessible).

 

At most times, trains run every 30 minutes from 6.00am to midnight Mondays to Saturdays and between 7.00am and 11.00pm on Sundays.

To view timetables, buy tickets and view departure and arrival boards, as well as travel news visit the c2c website.

You can also visit National Rail Enquiries, click here.

Got an Oyster Card?
You can now travel to and from Chafford Hundred using your Oyster Card. 

By Bike
Cycling is good for you, and good for the environment – it's fast, it's convenient, it gives you freedom and independence, and takes you from door to door..

There are cycle routes into intu Lakeside from Chafford Hundred and Grays and we are working with Thurrock Council to make these links even better.

Covered parking for your bike is available at a number of entrances around the centre.

To view local cycle routes on the National Cycle Network, (set up and coordinated by Sustrans, the UK’s leading sustainable transport charity) click here

Cycle Access and Facilities
There is limited dedicated cycle access currently into intu Lakeside but cycle routes have been developed in partnership with Thurrock Council. There are shared use cycle ways along Fenner Road and West Thurrock Way into intu Lakeside. Covered cycle parking was installed in 2009 at a number of strategic locations around the Centre and provides space for up to 58 bikes.
Thurrock Council produce cycle maps of the area and the 2010 version was sponsored by intu Lakeside. It is available to download from www.thurrock.gov.uk/travel. This is also available in printed form from intu Lakeside, Thurrock Council offices and other locations throughout the borough.

On Foot
Walking is a healthy form of exercise and generates no pollution. If you live close to intu Lakeside then why not consider walking?
It’s free, a great way of getting some exercise and you can cover a mile in just 20 minutes at average walking speed.

Chafford Hundred is less than a mile away via the pedestrian bridge at the train station, or via Fenner Road.

Taxi
There is a taxi rank next to the Boardwalk development.

 

Click & Collect

Buy online and pick up at intu Lakeside.

Shop our online retailers from the comfort of your living room. When you see a product you love you can order it online and have it sent to intu Lakeside FREE OF CHARGE. Just add the product to your shopping bag and head on to checkout.

Select intu Lakeside as the shopping centre you wish to have your item delivered to, click purchase now and you're done.

When you complete your order you will receive an email confirmation. Make sure you keep this safe as you will need to bring this with you to collect you item from intu Lakeside.

Once your order has arrived at the centre, we will send you an email and give you a call to let you know.  

Bring your order confirmation email (either printed or on your phone) and one of the following forms of ID:

  • Driving Licence  
  • Passport
  • Credit card
  • Debit card

The location of the Click & Collect point at intu Lakeside is listed below:

Monday – Friday: Centre Management Reception, Level 3 past baby change

Saturday, Sunday & Bank Holidays: Customer Service Desk, Level 1 or 2.

Other facilites

From bottle warming to buggy hire, intu Lakeside's got it covered!

Free Wi-Fi

intu Lakeside offer FREE Wi-Fi to all shoppers. Simply sign-up to start surfing.

C&C Recruitment
Register with our on-site recruitment company and be the first to hear about job vacancies at intu Lakeside. Visit their website here.

Bottle and baby food warming
Bottle and baby food warming facilities are available in the baby changing facilities and at the baby food warming station on the Food Court.

Breast feeding areas
There are breast feeding areas within the baby changing facilities on Level 3 next to Pizza Express.

High Chairs
High chairs are available in the Food Court on Level 3.

Nappy dispensers
Nappy dispensers are available within the baby changing facilities on Level 3.

intu Lakeside Chapel
A friendly ear – whatever's on your mind, your Chaplain is always here to listen.

We all need someone to talk to sometimes, so it's worth remembering the intu Lakeside Chaplains are always here and ready to listen.

The Chapel is a quiet place of worship, away from the hustle and bustle of the shopping centre – and offers people of all religions somewhere quiet to reflect, pray or simply relax.

The Chaplaincy service is available to everyone at intu Lakeside and caters for people of all faiths and backgrounds.

Find the Chapel on Level 3 near the public toilets.  It's open throughout intu Lakeside's normal shopping hours, so feel free to visit any time you like. Alternatively, call the Chaplaincy Office on 01708 450083 (if there is no answer, please leave a message).  

Bureau de Change
Foreign Exchange is available from Thomas Cook on Level 1, EuroChange on Level 1, Thomson on Level 1 & Level 2, Kanoo FES on Level 2 and Marks & Spencer on Level 2.

CENTRE INFORMATION III

Opening Times

Monday 10:00 22:00
Tuesday 10:00 22:00
Wednesday 10:00 22:00
Thursday 10:00 22:00
Friday 10:00 22:00
Saturday 09:00 21:00
Sunday 11:00 17:00
BANK HOLIDAYS 10:00 21:00
Easter Opening Times
Store and Restaurant Opening Times May Vary
Win a Playstation 4! at intu Lakeside