Free Wi-Fi

Stay connected where you are! Here at intu Eldon Square we offer FREE Wi-Fi to all shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

Mobile Phone Charging

We have three free mobile phone charging stations within the centre: Between Game and Tiger; near hmv; and near Debenhams. You can enjoy 30 minutes free charging to help you get back up and running.

Amazon Locker

How does Amazon Locker work?
Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that's convenient for you.

How do I start using Amazon Locker Charm?
Firstly you need to add Amazon Locker Charm to your Amazon.co.uk address book:
1. Click on this link www.amazon.co.uk/addcharm
2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
Once the address is in your address book, you can select "Dispatch/Return to this address" during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

Collections
Once your parcel is delivered to the Amazon Locker, you'll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All parcels delivered to locker locations must be picked up within three business days. If you're not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.

Returns
To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

How do I find the Amazon Locker Charm?
This location is open 9am to 8pm Monday to Friday, 9am to 7pm Saturday and 11am to 5pm Sunday. You'll find the Amazon Locker in the lower mall entrance from Clayton Street, near Tesco.
For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.

Lifts

For your convenience these are located throughout the shopping centre in the following locations:

  • Inside the entrance from Clayton Street
  • Inside the entrance from Newgate Street
  • Inside the entrance from Clayton Street/Nelson Street
  • Leading down from the roof car park above John Lewis

Toilets

Our toilets (and disabled toilets) can be found on:

  • On St. Andrew’s Way, two levels above the Clayton Street entrance and nearby Debenhams, toilets accessed via two lifts as the toilets are above mall level.
  • In Grey's Quarter, next to our Customer Service Desk beside George's Great British Kitchen.
  • The toilets on St George’s Way (beside Waitrose) are currently closed for refurbishment and will reopen in the Autumn.

Cash machines

You can find cash dispensers in the following locations:

  • Two located next to Original Barber Shop
  • Two located behind the escalators near Vodafone
  • One located in the bus station
  • One located near the lifts at our Clayton Street entrance

Accessibility

Here at intu Eldon Square we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities

We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these on:

  • On St. Andrew’s Way, two levels above the Clayton Street entrance and nearby Debenhams, toilets accessed via two lifts as the toilets are above mall level.
  • In Grey's Quarter, next to our Customer Service Desk beside George's Great British Kitchen and also opposite The Alchemist.
  • The toilets on St George’s Way (beside Waitrose) are currently closed for refurbishment and will reopen in the Autumn.

Some of the wheelchair accessible toilets require a RADAR key to access before use. Security all carry a RADAR key, and will be happy to assist people who require access.

Sensory aids

You can find information about our induction loop on the information centre desk.

Disabled parking spaces

Disabled spaces will be available in the two adjacent car parks: Eldon Garden multi-storey and intu Eldon Square multi-storey. Further spaces can be found throughout Newcastle City Centre.

Autism Guides

We understand that for some people with autism spectrum conditions (ASC), sensory or additional needs a visit to a busy shopping centre can be a daunting experience. To help make your visit as enjoyable as possible, intu have been working in partnership with The Percy Hedley Foundation and their team of autism specialists, to develop a number of helpful resources for individuals with autism and their parents/carers. We have developed a visual guide (aimed predominantly at children with ASC) and a detailed guide (aimed predominantly at parents/carer or adults with ASC ) to the centre, which aim to support you from the early stages of planning a visit, arriving at the Centre, information about the amenities and what to do in an emergency. We have also developed alert cards that can be used throughout your visit at your discretion along with awareness bands.

You can download the booklets below or pick up your copy from one of our customer service desks.

Download the visual guide

Download the detailed guide

If you have any questions about the guides, please contact our Autism Champion, Clare Cannon, via email.

Shopmobility

Manual wheelchairs can be hired for free at the Customer Service desk within the centre, located between Fenwick and John Lewis. You will require two forms of ID - a photo ID and a recent utility bill detailing your name and address. For more information please call Customer Services on 0191 261 1891 then press (Option 3).

Alternatively, you can access Newcastle City Council Shopmobility on level 4 of the Eldon Garden shopping centre which is adjacent to intu Eldon Square. Wheelchairs and other mobility options are available and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters. The yearly membership costs £25 and equipment can be hired for 3 hour slots.

Free parking is available in Eldon Garden multi-storey car park, Percy Street, next to the Shopmobility office. The whole of level 4 of the car park has been reserved for the sole use of Shopmobility members. Users must have a membership card to park in these bays.

For more information on our Shopmobility service, or to book in advance, please call 0191 261 6176 or email shopmobility@newcastle.gov.uk. They are open Monday - Saturday 9:30am - 5:00pm and are closed on Sunday.

*Please note that two forms of identification with the applicant’s current address is required when registering for membership and when hiring equipment for a one off visit. Please contact a member of the team on 0191 261 6176 for details of which forms of identification are accepted.
**Please note, these times don't include holiday opening hours. Please speak to one of our lovely staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don't be late.
Please get in touch if you need any more information.

Our centre is at the heart of the community and we're always looking at ways to support the local area. Read all about our 2016 corporate responsibility highlights here.