Collect Plus

Simply arrange for your parcel to be delivered to intu Derby and visit the Customer Service Desk on Level 1 near Debenhams to collect it. With Collect + it is also possible to return packages back to participating retailers, so if you're not happy with your purchase don't worry!

Collect+ is a free parcel service used by over 50 major retailers. You can arrange for your parcel to be delivered to us free of charge, and you have up to 10 days to collect it. You can also use Collect+ to send parcels to friends and family! Simply purchase a label online from Collect+ and drop the parcel off at Customer Services. It will then be collected and delivered on your behalf.

If you have any questions you can ask a member of the Customer Services Team or call 0800 310 0000.