beta

Visitor Information

We want to make sure your visit to intu Derby is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services

Information Points

Customer service is very important to us. To help you enjoy your time shopping with us, we offer a range of customer services.

Whether you’re struggling to carry your new purchases or are looking for that perfect gift, help is at hand. Our Concierge team can assist with a variety of queries.

You can find our dedicated Concierge team on Level 1 near Debenhams at their Concierge Desk. The team members are knowledgeable, not only about intu Derby's stores and services, but Derby city centre as a whole as staff members carry out regular job swapping with staff at Derby's Tourist Information Centre.

Children

Parent & baby rooms

We know that finding somewhere clean and comfortable to take care of the little ones is a priority on any shopping visit. So at intu Derby, we have catered for your needs with our Parent Rooms.

We have four Parent Rooms, all with changing facilities, private areas for feeding and child-sized sinks and toilets. They also offer a mix of other family-friendly services including play areas and bottle warmers.

They are located:
1. Between M&S and Debenhams on Level 1
2. Copecastle Square on Level 1 near Sainsbury's
3. A dedicated parent room in the kids’ mall on Level 1 near Playworld
4. Near Eat Central on Level 2

On the walls in the parent room near Playworld, you will find canvas printed copies of designs submitted for use in our mural painting as part of our public art programme. Get more information on this art programme here.

In addition to these dedicated facilities, the male and female toilets offer a pull down changing facility on Level 1 between M&S and Debenhams as well as in Copecastle Square and additionally on Level 2 at Eat Central.

Tiny Taxis

You can pick up a Kiddy Car from the Concierge team, located on Level 1 near Debenhams. The cost of hiring a Kiddy Car is only £2 and we just ask that you return the cars to us half an hour before the stores close.

Please note: a form of photographic ID with your address information will need to be left as a deposit.

We will make sure your child is the right height for our cars by measuring them against our height chart.

Next time you come to the centre, make life even easier by getting a Kiddy Car driver’s licence. Simply bring a form of ID and your child will be issued with their very own Driving Licence, enabling easy Kiddy Car hire each time you shop at a Westfield managed centre.

If you would like your licence to include a photo just bring either a passport photo or any 1.2” x 1.6” size photo of your child to our Concierge team, and they will add this onto the licence. 

Application details and further information are available from the Concierge team.

Children's Parties

Let intu Derby help with your kid's party. Bookings include:

- Reserved seating in Eat Central
- Party accessories
-'Happy Birthday' sign
- Great food offers to suit everyone across Eat Central

All for a £10 booking fee.

How do I book a party?

Fill out a booking form - available from the concierge on level 1 near Debenhams. 

  • Once completed, drop it off at Concierge with your £10 booking fee. 
  • A member of our team will contact you to confirm your booking. 
  • Book & pay for your meals in advance directly with participating retailers in Eat Central. Ask at Concierge for details of Special Offers available. 
  • Bring along your own birthday cake to enjoy during the party or order from one of our retailer. See our Special Offers.
  • Kids’ parties can be booked between these times: 

Monday – Wednesday 10am – 5pm
Thursday & Friday 10am – 7pm
Saturday 4pm – 6pm 
Sunda 1.30pm – 3.30pm 

Playworld

Playworld is a kids’ activity area designed to let the little ones blow off steam so you can make the most of your day shopping.

Playworld is located on Level 1 in the kids mall, near H&M Kids. The area is unsupervised so you must stay with your children at all times while they are in the area.

Playworld has undergone a refurbishment and the new features include:

- Talk stations, which allow the little ones to communicate with their friends at the other end of the play area
- A learning lab with interactive games, including match the pair, and an abacus
- A touch chamber to appeal to the senses
- A mirror maze
- A batak reaction game, which involves following fast moving lights to improve reaction skills
- A jungle scape
- A driving simulator
- A sound and light studio
- A baby play space designed for little ones
- Parental seating

Family Parking

With parking for over 3,600 cars and Park Mark approval, travelling to and parking at intu Derby has never been simpler. Parking has been spread out over three easily accessible car parks - Centre Car Park, Riverside Car Park and the Basement Car Park - that provide easy and convenient access to the centre. Each car park also has exclusive parents with pram spaces as listed below.

The Centre Car Park: Parent & Child spaces
- Level 3: 20
- Level 4: 30
- Level 5: 18
- Level 6: 18

The Riverside Car Park: Parent & Child spaces
- Level 3: 20

The Basement Car Park: Parent & Child spaces
- 37

When programming your SATNAV device, please use the postcode DE1 2PL. This will guide you directly to London Road, where you will be able to follow the signs to one of the centre's car parks.



Lifts

Our shopping floors are accessible by lift.

These lifts are available for customer use and will give you access from floor 1 up to floor 2
- Beside Ed's Easy Diner
- Between M&S and Debenhams
- Between Whitewall Galleries and Livstil

Lift access from Level 2 up to Level 3 and the remaining top levels of the Centre Car Park can be found between M&S and Debenhams and beside The Perfume Shop.

To access the Showcase Cinema de Lux, take the lift from Level 2 beside The Perfume Shop to Level 3, exit and then take the cinema's own lift to the Box Office floor - which is found closest to the cinema ticket machines on Level 3.

Disabled toilets

We have regular disabled toilet facilities throughout the centre.

Changing Places Toilet

We now offer a Changing Places toilet on Level 1.

A Changing Places toilet provides the right equipment and space for disabled customers, suited to needs that standard disabled toilets do not provide. It’s located on Level 1 in between M&S and Debenhams.

In order to use the facilities, a radar key must be used.  If you do not have a radar key of your own, then you can borrow one from Concierge on Level 1, near Debenhams. One form of ID from the below list must be left with the team while the key is being borrowed:

- Passport
- Driving Licence
- Utility Bill

The key must then be returned to Concierge.

Shopmobility

Book a free wheelchair or motorised scooter and make the most of our wheelchair-friendly malls and restaurants.

You'll find us located in our Basement Car Park. The entrance to Derby Shopmobility's dedicated car park, with 16 spaces for registered users, is via the Morledge only. To exit, drive through into the Basement Car Park and follow the exit signs where you will then exit onto Traffic Street.

The car parking facilities for registered users in this car park are free.

SHOPMOBILITY OPENING HOURS 

Monday - Saturday  9.30am - 4:30pm

Bookings can be made in advance to ensure availability of motorised scooters and a small charge is made for the use of each vehicle.

For further information, view Derby Shopmobility's web page or call 01332 200320.


Parking

With parking for over 3,600 cars and Park Mark approval, parking at intu Derby has never been simpler. Parking has been spread out over 3 easily accessible car parks that provide easy and convenient access to the centre.

If you follow the signs to the city centre, you will find signs to our three car parks. Alternatively, follow this link for a downloadable map.

intu Centre Car Park
This is nearest to M&S and Debenhams and provides the best access for the cinema with 2,047 spaces. You will also find H20 Car Valeting on Level 4.

intu Basement Car Park
This is nearest to Derby Theatre and Derby Shopmobility with 641 spaces.

intu Riverside Car Park
This is nearest to Sainsbury’s and Boots with 959 spaces.

Opening hours for Centre Car Park:

Mon - Thurs 6am - 1.30am
Fri & Sat 6am - 3.30am
Sun 9am - 1.30am

Opening hours for Basement Car Park:

Mon - Thurs     7am - 1.30am  
Fri & Sat 7am - 3.30am
Sun 9am - 1.30am


Riverside Car Park is open 24 hours a day.

Car park charges for all three car parks from 1 January 2014 are:
0 - 1 hour £2.10
1 - 2 hours £3.10
2 - 3 hours £4.10
3 - 4 hours £5.00
4 - 5 hours £5.80
5 - 8 hours £8.90
8 - 11 hours £11.90
11 - 24 hours £15.00
Lost ticket £15.00

Evening parking from 6pm - 6am: £2.00

Do you have an electric car? 

We have now installed FREE charging points here at intu Derby for your convenience. You will find two charging points in the Basement Car Park, and two charging points in the main Car Park. Simply follow the signs, and look for the green spaces!

You will need a pluggedinmidlands charging card to use at the electric charging points. If you do not have one, simply pop to Concierge and we have one you can use! All you wiill need to do is full in a short form, and leave photo ID or a £10 returnable deposit with us.£10 returnable deposit with us.

H20 Car Valeting

Choose from a basic clean to a full valet service, they even offer a service to make your car ready for its MOT. They are located on Level 4 of Centre Car Park and are open during the below hours:

Monday - Saturday 8am - 6pm
Sunday 10.30am - 4.30pm

For any queries on their services please contact them direct on 0845 01 777 01.


Other facilites

Two Park & Ride sites currently operate in Derby, allowing you to park in secure car parks while completing your journey into the city centre by bus.

Service D1 - Meteor Centre to Derby City Centre (Derwent Street - postcode DE21 4SY)
- Services run throughout the week, every Monday to Friday from 7.30am to 6pm every 15 minutes
- On Saturday, services fun from 8.30am to 6pm, every 10 minutes

The return fare is £2.70 per car.  This covers parking and bus travel for each car and up to seven passengers. Single tickets are £1 and concessions are not available. The city centre bus stop is located on Corporation Street outside the Council House.

Service 111 - Pride Park to Derby City Centre (postcode DE24 8AN)
This service links the Park & Ride site with Wyvern Business Centre and Derby and calls at David Lloyd, EGG, Cost Co and Sainsbury's.

- Services run from Pride Park to Derby City Centre from Monday to Saturday, 7am to 7pm every 10 to 15 minutes
Please note, this service does not run on Derby County Football match days. When there is a weekday game the service finishes at 6.00pm.

- Services run from Derby City Centre to Pride Park every Monday to Saturday, from 7am to 7pm every 10 to 15 minutes
Please note, this service does not run on whilst football matches or major events are taking place at Pride Park. When there is a weekday game then the service finishes at 6.00pm.

The return fare is £2.50 per car.  This covers parking and bus travel for each car and up to seven passengers.  The city centre bus stop is J3 on Corporation Street.
CENTRE INFORMATION III

Opening Times

Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 18:00
Thursday 09:00 20:00
Friday 09:00 20:00
Saturday 09:00 19:00
Sunday 10:30 16:30
Bank holiday 10:00 17:00
Store and Restaurant Opening Times May Vary
Default Campaign at Intu