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Visitor Information

We want to make sure your visit to intu Bromley is an enjoyable one. Please see below for the range of facilities and services that we offer:

Customer services

SEARCH FOR A STORE OR A CENTRE FACILITY

Information pods are situated around the centre.

CUSTOMER SERVICE, BUY INTU GIFT CARDS, LOST PROPERTY, CHILDREN'S WRISTBANDS, GENERAL INFORMATION:

Level 1 by Debenhams Level 2 by Starbucks

Children

PARENT AND BABY ROOMS

Baby changing facilities and breastfeeding areas are located on Car Park Level 2 above the Central Atrium, accessible via the lifts opposite 02 on the lower mall and Cafe Giardino on the upper mall.  There are also baby change facilities on the lower mall by Boots.


LOST CHILDREN


Call the helpline number 08444 48 42 26 to speak to security.

This number can also be found on the orange smiley balloon 'Child Safe Zone' stickers.

The meeting place for lost people is the customer service desk on the lower mall.

FREE WRISTBANDS

Write your mobile number on a wristband for your child to wear while shopping. Free of charge from the Information Points on Levels 1 & 2.

First aid

Our security staff are trained in first aid skills, and will assist on request.

Stairs & Escalators

Escalators are located throughout the centre. 

Toilets

Located on the lower mall by Boots and car park level 2, accessible on the lower mall by the lifts opposite Marks & Spencer or via the lifts and escalators next to Cafe Giardino on the upper mall.

Baby changing facilities are on the lower mall next to Boots and on Car Park level 2, which includes cubicles to accommodate pushchairs.

Cash machines

Cash machines are located on the lower mall by Build a Bear and the upper mall at Santander and the Customer Service desk by Starbucks.

Personal shopper

The intu Bromley personal stylist is a free service located in its own style lounge at the top of Regent's Arcade opposite the Disney Store.  Customers can book an appointment by calling 0208 313 9292 or emailing bromley.stylist@intu.co.uk.

Shopmobility

Hire of a wheelchair, scooter or power chair for 4 hours or less* costs £3, or £5 for any period over 4 hours.

Customers will be required to leave a £20 deposit and to present 2 forms of ID, one to be a photo ID and one to be a recent utility bill/bank statement showing your current address.

For more information, visit the Shopmobility Unit at car park level 1 or call us on 020 8313 0031.

The staff are comprehensively trained in all aspects of mobility assessment and are looking forward to your visit.

Simply telephone 020 8313 0031 to book or reserve your wheelchair and collect it from the Shopmobility Centre located in the Car Park on Level 1 green, location B.

An extra wide parking space is allocated to you and if you are registered disabled you are allowed 6 hours of FREE car parking; simply show your blue badge to our Shopmobility staff who will arrange to validate your parking ticket.

*Please note time restrictions in place

Public telephones

A payphone is located by the Northern Toilets near Boots on the lower mall.

Parking

Parking charges are as follows:

Up to 1 hour £1
Up to 2 hours £2
Up to 3 hours £3
Up to 4 hours £4
Up to 5 hours £5
Up to 6 hours £6
6 plus hours will be charged at the daily rate of £10
Lost tickets will be charged at the daily rate of £10

 

The car park is open daily from 8am until 45 minutes after the shops close.

Click & Collect

Click and Collect is located on Car Park Level 1 in the Shop Mobility unit by the Waterstones lift.
CENTRE INFORMATION III

Opening Times

Monday 09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:00 18:00
Thursday 09:00 21:00
Friday 09:00 18:00
Saturday 09:00 18:00
Sunday 11:00 17:00
Good Friday 09:00 18:00
Easter Sat 09:00 18:00
Easter Sunday closed closed
Easter Monday 10:00 17:00
Easter Opening Times
Store and Restaurant Opening Times May Vary
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