• Applications for this job are now closed.
  • Expired: 31 Mar, 2017

PURPOSE OF THE ROLE

• A committed team member who supports the Branch Management in the achievement of store objectives by supervising activities on the shop floor. Acts as a role model for the sales team and ensures that a high level of customer service is provided at all times to the Oasis customers.

ATTITUDE

• Enthusiastic and passionate about the brand

• Bubbly personality

• Confident and outgoing

• Customer focussed

• Remains motivated during quiet and busy trading

• Motivates others

• Positive

• Acts as a role model

• Inspires

• Shows initiative

• Looks the part

• Reliable and trustworthy

• Professional

• Team player

• Self managing

• Flexible

MAIN DUTIES

• Delivering and driving excellent customer service through monitoring the activities of the sales team

• Ensuring the Oasis service values are lived

• Ensuring the brand image is never compromised

• Acting as an Ambassador for the Oasis brand

• Induction of new team members

• Assisting management in staff scheduling and allocation of daily work

• Supporting Branch management in achieving and exceeding all KPI’S

• Supporting management by ensuring that all relevant information is cascaded to the team

• Taking responsibility of the store in managers absence

• Assisting in all areas of store operations including administration and banking

• Maintaining merchandising and Model Store standards to achieve consistency and an inspirational shopping environment for the customer

• Improving customer loyalty and increasing sales by leading other staff in the promotion of the store card

• Developing the team through sharing knowledge

• Owning and driving own personal development

• Complying with Company Guiding Principle requirements

• Undertake additional tasks as required

ESSENTIAL PERSONAL SKILLS

• Communication and interpersonal skills

• Knowing when to refer upwards

• Time management, delegation and prioritising skills

• Planning skills

• Ability to build relationships and influence others

• Motivate, lead and coach a team

• Approachable

• Ability to listen to staff, customer’s needs and issues

• Using initiative

• Ability to make decisions

• Ability to negotiate and resolve conflict

• Analytical and written skills

• Providing and receiving constructive feedback

• Commercial skills

ESSENTIAL KNOWLEDGE

• Of delivering exceptional customer service

• Of the essence of the Oasis brand and its customer

• Of competitor and commercial awareness

• Of driving sales and maximising dept/store performance

• Of visual merchandising

MAKE A DIFFERENCE 

• Of how to motivate and drive a team

• Of how to develop a team

• Of own behaviour and how it impacts on the team

KEY PERFORMANCE INDICATORS

• Sales targets are met

• Store operational targets are met

• Annual payroll budgets are met

• Oasis customer service targets are exceeded

• Stock loss is minimized

• Oasis card targets are me

• Succession planning is maximised and recruitment costs are reduced

If you would like to apply for this role, please hand your CV into the store at intu Braehead.

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